Business Process Analyst in Lisle, IL

$100K - $150K(Ladders Estimates)

Broadcom   •  

Lisle, IL 60532

Industry: Telecommunications & Hardware


8 - 10 years

Posted 34 days ago

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Job Description:

  • Key Skills & Experience
  • A minimum of 7 to 10 years of Business Process Analyst or Business Insight Analyst Experience, preferably with a Technical Support Team in order to be familiar with industry concepts and practices.
  • Record of working independently with minimal supervision while collaborating with engineers and business units
  • Experience managing external partners. In this role the Analyst will act as a liaison between our external Partners/Firms and our internal Support Organization (ex: Broadcom Development Teams, Sales Teams and other Internal Business Units)
  • Demonstrable experience of successfully completing assignments that are broad in nature and require ingenuity and originality to solve.
  • Previous experience organizing and facilitating ongoing product training of the engineers within Partner companies
  • Demonstrate the use of interpersonal and social skills in individual and group settings, including:
  • Actively listening to what other people are saying.
  • Verbally communicating fluently and confidently with subordinates, peers and senior management.
  • To evaluate and assess the processes and results of a team.
  • To give instructions and measure the accomplishment of a task.
  • To provide Change Management, guidance or direction in new situations.
  • To set goals and provide appropriate feedback.
  • Language
  • Japanese fluency preferred
  • English Required
  • Preferred Education or Background
  • Bachelor's Degree or global equivalent (preferably in Computer Science). Master's Degree preferred.
  • Prior Management in a related field or work experience demonstrating leadership skills and a high level of technical aptitude.
  • Knowledge of a Broadcom product or product line preferred
  • Six Sigma preferred

  • Physical demands
  • Office environment. No special physical demands required.

  • Business Travel and Physical Demands
  • Business travel of approximately 10 or less percent yearly is expected for this position.

  • Key Responsibilities
  • Provide insights derived from analyzing data trends and performance levels of the team against the various relevant perspectives (regional, product, individual)
  • Lead partner enablement - ensure training is available, relevant and curated on an ongoing basis by product to allow partners to upskill. Analyze partner performance report periodically to the support lead on current capabilities and lead the engagement with partners who are underperforming. Become an expert in terms of understanding the terms and conditions of the arrangement.
  • Provide a consistent, insightful and operationally stable reporting harness for the management team to be able to gain insights into day to day operations
  • Gain a deep understanding of the department's strategy and be able to translate this understanding into Support strategies to complement and support the overall mission
  • Proactively identify issues in relation to the performance and capabilities of the whole department and lead the resolution
  • Gain an expert understanding of technology and tools used by the department for day to day operations and help build the roadmap for future changes and improvements
  • Identify volume drivers within the business with a specific focus on quality and opportunities to deflect - lead the efforts to change products and services to improve both quality and opportunities to deflect
  • Regularly present back to the whole support team on strategic items listed above in a professional, credible way
  • Deep understanding of Self-Service and be able to both explain the current performance of the team in relation to self-service as well as develop an acute understanding of overall SS strategy - be considered the Self-Service lead for the Enterprise Support team
  • Build a network both within the support team and across the wider division (Sales, Product teams, Strategic Support, IT etc) and leverage this network to drive results
  • Be results orientated, driven, self-starter, natural problem solver, influential personality, thrives in chaos, be able to translate issues at both a high and low level quickly, and easily flex their personality depending on the audience to gain a wider understanding

Valid Through: 2019-10-10