Business Operations Manager

5 - 7 years experience  •  Networks

Salary depends on experience
Posted on 10/14/17
San Francisco, CA
5 - 7 years experience
Networks
Salary depends on experience
Posted on 10/14/17

About ThousandEyes

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. ThousandEyes gives organizations visibility into the now borderless network, arming them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 45 of the Fortune 500. ThousandEyes is backed by Sequoia Capital, Sutter Hill Ventures, Tenaya Capital, Google Ventures and Salesforce Ventures, with headquarters in San Francisco, CA.

About the Role

The Business Operations Manager will be the single point of contact responsible for facilities management, business operations and leading office managers. You will be responsible for effective functioning of a facility to provide an efficient and safe working environment for employees by using best business practices to manage resources, services and processes. 

Responsibilities

Facility Management

  • Work with executive leadership to define growth and planning for all office locations worldwide
  • Investigate availability and suitability of new office options and act as project manager for each office expansion/relocation
  • Manage wide range of projects from small improvement projects to office expansions and relocations, ensuring minimum disruption to business activities

Team & Project Management

  • Lead the office operations team (currently, office managers located in San Francisco, Austin and London)
  • Play a key role planning and executing a range of business activities in support of employees worldwide
  • Help identify, screen, evaluate and choose vendors of products/services to be used by company worldwide
  • Lead/support vendor and service provider negotiations and manage vendor relationships
  • Oversee the planning for various events (social, holiday, monthly all-hands, quarterly sales, annual kickoff) and coordinate cross-functional input for these events
  • Manage a range of ad hoc projects for senior leadership

Operational Efficiency

  • Partner with leadership and office managers to maintain high quality facilities and business operations
  • Communicate procedures and policies to new and existing staff members

Requirements

  • 5+ years of operations/facilities management experience at a high growth startup
  • 2+ years directly managing a remote team
  • Cost-conscious and analytical
  • Vendor negotiating experience in a cost-conscious environment
  • Comfortable with spreadsheet modeling
  • Strong hiring, team leadership, writing, presentation and communication skills
  • Hands-on project management experience. PMP is a Plus
  • Bachelordegree, ideally in business management or related field but all majors welcome
  • Self-starter, ability to work autonomously and as part of a cross-functional team
  • Comfortable in a fast-paced, high-energy start-up environment
  • Ability to travel domestically and internationally

Benefits include

  • Stock options
  • Medical, full company-paid Dental, Vision and Life Insurance; Flexible Spending Account; 401k; generous vacation package
  • Gym membership subsidy
  • Company sponsored outings
  • Commuter benefits
  • Fully stocked kitchen: healthy food, fruit juices and snacks
  • A great office on the 17th floor with a spectacular 360-degree view of San Francisco
  • Catered lunches every day
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