Business Operations Manager - Non - Subscriber

Less than 5 years experience  •  Telecommunications.

Salary depends on experience
Posted on 03/27/18
Englewood, CO
Less than 5 years experience
Salary depends on experience
Posted on 03/27/18

Primary job functions include:

  • Influence smart business decisions through analysis of business procedures and ROI.
  • Work with Customer Experience Operations (CXO) non-subscriber support agents to optimize operational deliverables.
  • Develop field performance and maintain metrics that support business goals and strategy.
  • Continuously seek areas to improve processes.
  • Educate team members on best business practices and policies.

Skills - Experience and Requirements

A successful Business Operations Manager will have the following:

  • Ability to lead team of analysts toward objectives & deliver operational results as well as develop team members’ skills and address opportunities to enable team success
  • Excellent written and verbal communication skills with the ability to write reports, business correspondence, and procedure documents related to area of business
  • Strong customer service and team work; ability to interact cross-functionally with various levels of employees and management.
  • Ability to think logically and be able to analyze different parts of the problem at the same time and solve a variety of different business problems. 
  • A bachelor's degree and 3+ years of relevant experience; or equivalent combination of education and experience
  • Ability to define problems, collect data, establish facts, and draw valid conclusions


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