Business Intelligence Support Analyst

Confidential Company  •  Dublin, OH

Less than 5 years experience  • 

Salary depends on experience
Posted on 03/27/18
Confidential Company
Dublin, OH
Less than 5 years experience
Salary depends on experience
Posted on 03/27/18


A Business Intelligence Support Analyst is responsible for the direct support of our internal and external customers. This person will be able to comfortably discuss business and technology; assisting in driving and prioritizing competitive enhancements and solutions. As a subject matter expert, the individual will provide education and support when appropriate, as well as identifying opportunities to make product or service suggestions based on a customer’s needs.


  • Business liaison to meet with internal and external customers, assisting in driving and prioritizing competitive enhancements and business intelligence solutions (some travelrequired)
  • Document interactions, creating accurate and up to date records
  • Communicate and provide information to develop new business intelligence service offerings, content creation, value propositions,  and technology approach
  • Offer training solutions, automating where possible (videos, newsletters, etc.)
  • Rollout of new features
  • Leads system consultations; ability to utilize all system reporting tools on behalf of the customer providing education, analysis, and recommendations.
  • Regional user groups (or annual conference) to provide additional training and communication feedback



  • This position reports to the Manager, Business Intelligence


  • NA



  • BS / BA or Equivalent Work Experience


  • 3 to 5 years; or combination of education and experience


  • Ability to comfortably and confidently interact with customers
  • Excellent communication skills (written and verbal)
  • Experience with documentation and training
  • Able to provide demonstrations, presentations, and training either in person or remotely
  • Ability to create and run reports or other data visualization
  • Comfortable quickly learning and understanding new technology


  • Knowledge of insurance industry
  • Knowledge of current business intelligence technological solutions; able to learn new systems and tools easily
  • Prior Risk Management Information System (RMIS) knowledge a plus
  • Experience with creating reference material and training content
  • Advanced knowledge of excel (or equivalent), good math skills


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