Business Intelligence Delivery Manager

MakeAWish Foundation of America   •  

Phoenix, AZ

Industry: Healthcare


Less than 5 years

Posted 49 days ago

Job Description

Together, we create life-changing wishes for children with critical illnesses. This is our mission at Make-A-Wish America. The Business Intelligence Delivery Manager is a key contributor to the mission by cultivating and sustaining a data-driven culture among Make-A-Wish America’s (MAWA) business units and chapter partners. The two imperatives for this position are to understand and prioritize stakeholder needs and deliver against those needs via a rich analytical and reporting infrastructure. The BI Delivery Manager will lead an analyst and/or third-party resources in the above activities to propel MAWA towards its vision of reaching every eligible child.

CLICK HERE to see how Make-A-Wish America team members describe the rewarding work we do!

Duties & Responsibilities:

  • Leads the analytics team to understand the needs of multiple business units and translates those needs into detailed technical specifications for developers
  • Runs weekly, monthly, and quarterly BI prioritization and roadmap sessions
  • Owns and Improves the existing report presentation platform for end-users (Microsoft Report Server)
  • Manages quarterly reporting process to ensure accurate and timely results
  • Develops and educates the organization on new metrics and KPIs
  • Creates reports, dashboards, and other visualizations using Microsoft technologies (SQL, SSAS, SSRS, Power BI) and other approved BI platforms
  • Utilizes quantitative/qualitative techniques to model and analyze data to provide decision support
  • Performs other job related duties, as assigned

Knowledge and Abilities:

  • Manages partner relationships to understand critical needs and find ways to create business value
  • Articulates business need via discovery and requirements documentation, and manages multiple competing priorities against scarce resources
  • Communicates to a variety of stakeholders at all levels of the organization in a collaborative manner through verbal and written channels
  • Commands statistical and analytical techniques to generate insights
  • Builds prototype BI solutions within existing Microsoft platforms that are optimized for user experience
  • Excellent organizational skills with strong ability to plan, prioritize and multi-task


  • Bachelor’s degree in Statistics, Computer Science, Information Systems, Finance, Industrial Engineering or related field
  • 3+ years leading analyst teams
  • 2+ years relevant experience with the Microsoft BI platform
  • Ability to write and interpret SQL-based queries required
  • Strong quantitative modeling skills preferred
  • Experience operating in cloud data environments (e.g. Azure) preferred

Working Conditions:

  • Work in an office environment.
  • May require work outside a traditional Monday – Friday work week, and outside normal business hours.
  • May require some domestic travel.

Rewards and Benefits

  • Competitive compensation with annual incentive potential
  • Comprehensive benefit package: Medical, Vision, Dental, Wellness
  • *100% employer paid for employee*
  • Health and Flexible Spending Account Options
  • Short Term Disability, Long Term Disability and Life Insurance
  • *100% employer paid for employee*
  • 401(k) Retirement Savings Plan
  • 15 PTO days, 10 Paid Holidays, 2 Personal Days
  • Maternity Leave
  • Educational Tuition Assistance
  • Employee Awards and Recognition Programs
  • Individual and Leadership Development
  • Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets