Business Intelligence Analyst II

Guardian Life Insurance   •  

Appleton, WI

Less than 5 years

Posted 230 days ago

This job is no longer available.

Major Opportunities and Decisions:

  • Works in partnership with management/staff as necessary, to ensure the accurate collection, analysis and distribution of customer data.
  • Designs, builds, tests and ensures reports are implemented, maintained and updated based on established business requirements.
  • Collaborate with leadership to provide meaningful and credible feedback on reporting capabilities and needs.
  • Partners with IT, Database Administrators and business owners to ensure data/data sources need for reporting are defined and incorporated into the appropriate datamart. 

Principal Accountabilities:

  • Conduct routine data validation to ensure data sources are correct and accurate.
  • Extract data using SQL, Alteryx or Tableau.
  • Assist and supports application development and maintenance of databases utilized within Group Operations Reporting.                                                                                                                                                                                                      
  • Responsible for creation, maintenance and publication of assigned reports.
  • Ensures all reports/data-sets are created within guidelines.
  • Tests new reporting system.  Identify and report any problems to the appropriate parties.
  • Analyze efficiency and functionality of reporting mechanisms and make recommendations for improvement.                                                              
  • Drives the execution of work to achieve Group Operations Reporting goals and objectives.
  • Assists with the development and/or monitoring of workflow, procedures, and metrics to track employee and department productivity, gathers and analyzes statistics and makes recommendation for Department improvements.
  • Identify information needed, sources, and how to use tools to deliver analysis and reports.
  • Analyzes data to identify trends impacting customer experience, provides information and recommendations to leadership.
  • Collaborate with Leadership – provides meaningful and credible feedback on reporting capabilities and needs.
  • Acts as liaison and partners with IT and the business process area to identify, implement and support systems and processes.  
  • Collaborates with process owners to define, scope and complete projects

Reporting Relationships

  • This position reports to the Manager, Group Operations Reporting and Analytics who, in turn, reports to the Assistant Vice President, Reporting and Analytics.

  Functional Skills

  • Strong analytical skills
  • Extensive background in SQL
  • Experienced in Tableau or similar tool
  • Detailed and accurate
  • Utilizes creative strategies to analyze and produce effective reports
  • Must be a team player and able to effectively work with team members located in different locations
  • Excellent time management
  • Demonstrated effective communication
  • Ability to work independently, as well as collaborate with others
  • Proven usage of fundamentals of requirements gathering, design and testing
  • Understanding of database structures
  • Problem solving and issue resolution skills necessary
  • Demonstrates the ability to operate independently to design, develop, and prepare reports
  • Applies well-defined and disciplined development, implementation, and production processes

  Leadership Behaviors

  • Continuously strives to provide superior products and customer service
  • Expresses oneself in an open and honest manner
  • Demonstrates self-awareness and embraces feedback

Position Qualifications

  • Education Required:  3-5 years related experience in Business Intelligence
  • Education Preferred: Bachelor’s degree in Business, Technology or equivalent.

Experience:  

  • Knowledge of customer service and support operations/concepts
  • Multiple years of interaction with business and technology partners to collect and translate business needs into deliverables.
  • Strong knowledge of Microsoft SQL
  • Experience with Tableau, QlikView or similar technology preferred
  • Understanding of relational database concepts
  • Proven ability in report creation and visualization

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