Ingram Micro helps businesses fully realize the promise of technology.TM No other company delivers the full spectrum of global technology and supply chain services to businesses around the world. Ingram Micro’s global infrastructure and deep expertise in technology solutions, supply chain, cloud and mobility enable its business partners to operate efficiently and successfully in the markets they serve. Combined with distinct market insights and the trust and dependability generated from decades of strong partner relationships, Ingram Micro stands apart as the global technology services provider for the future.
Responsibilities: With a primary focus of building and maintaining relationships with new and existing customers, the Business Development Representative II has direct account ownership and is responsible for being the primary point of contact for customers to identify and address sales opportunities and resolve account related transactional issues relative to new and different products, services, or program offerings. The Business Development Representative II is responsible for complex transactions with speed and accuracy in a fast-paced environment and is capable of managing and resolving the most complex transactional operations. The Business Development Representative II identifies and proactively engages in business and sales opportunities to establish strong customer/vendor relationships and achieve identified sales related objectives. Identifies and communicates complementary add-on and cross-selling opportunities to partners by leveraging moderate knowledge and understanding of Ingram Micro’s diverse portfolio of products, programs, and services. The Business Development Representative II proactively and professionally recommends and sells programs, products and services to customers that meet their objectives while also supporting Ingram Micro promotions and campaigns. Effectively closes sales opportunities with customers in a way that meets company revenue and profit objectives. Generates sales leads for self or field based sales team members to proactively address and records leads in appropriate pipeline management tools. May be assigned to highly strategic customer accounts or sales opportunities and may also assist with training and coaching of other Business Development Representative. May travel up to 10% (which may include international travel).Requirements: High school diploma (or equivalent) and minimum of seven years previous sales/customer service experience (preferably in a related industry) or six years’ experience with Ingram Micro in a sales/customer service capacity equivalent to a Business Development Representative. OR a Bachelor’s degree and a minimum of four years previous sales/customer service experience (preferably in a related industry) or three year experience with Ingram Micro in a sales/customer service capacity equivalent to a Business Development Representative.Skills: Knowledge of professional, effective telephone techniques and customer care. Moderate technical and product knowledge. Moderate understanding of Ingram Micro programs, products and services is desirable. Skilled in personal computing. Moderate knowledge of Excel and Word required. Excellent communication skills: written and verbal required. Strong organizational skills and problem solving agility also required. Previous ERP system experience desired. Ability to work as a team member, partner effectively with others, multi-task, respond to rapid change, perform duties with accuracy and with a strong degree of urgency, prioritize and perform work with some supervision. Able to handle large quantities of information while maintaining a high level of accuracy.
Job ID: 17582