Consultative solution-selling, providing internal or customer-facing content creation and collaborative knowledge base solutions to complex client issues that drive mutually positive business outcomes
Expert at cultivating relationships with decision makers in client organizations Chief Learning Officer (and other C-level executives) to secure new business, new client accounts and maximize the value delivered by TTEC’s Consulting services
Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organizational imperatives, customer experience challenges, and offer solutions utilizing persuasive win themes and effective sales strategies
Support all stages of the sales process, maintaining sales momentum and guiding internal teams to collaborate and rally around development of innovative solutions to meet or exceed identified sales targets
Possess an in-depth understanding of our consulting services and differentiation
Expertise around ideating and persuasively positioning blended learning and technology enhanced learning solutions that could include Face-To-Face classroom or instructor led virtual classroom components complemented with digital learning assets
Shepherd all client wins ensuring a smooth transition to client delivery, act as a steward for good business and grow the client relationship by ensuring flawless execution
Consistent execution of TTEC’s sales process including forecast accuracy, account planning, pursuit management and maintaining account detail in our CRM platform
Maintain competitive knowledge and focus, continuously grow and develop professionally
Live TTEC’s values.
3-8years professional experience including 3 years content creation and collaborative knowledge selling
Evidence of prior, consistent success exceeding or meeting sales targets
Has worked for a large global consulting firm or large technology firm specializing in the knowledge management and content management domain.
Has put together complex, integrated deals in the CRM, Customer Experience horizontal where knowledge management was critical to the enablement of the solution.