Business Development Executive

TeleTech   •  

Phoenix, AZ

Industry: Professional, Scientific & Technical Services

  •  

Less than 5 years

Posted 57 days ago

What the role entails :

    • Consultative solution-selling, providing internal or customer-facing content creation and collaborative knowledge base solutions to complex client issues that drive mutually positive business outcomes
    • Expert at cultivating relationships with decision makers in client organizations Chief Learning Officer (and other C-level executives) to secure new business, new client accounts and maximize the value delivered by TTEC’s Consulting services
    • Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organizational imperatives, customer experience challenges, and offer solutions utilizing persuasive win themes and effective sales strategies
    • Support all stages of the sales process, maintaining sales momentum and guiding internal teams to collaborate and rally around development of innovative solutions to meet or exceed identified sales targets
    • Possess an in-depth understanding of our consulting services and differentiation
    • Expertise around ideating and persuasively positioning blended learning and technology enhanced learning solutions that could include Face-To-Face classroom or instructor led virtual classroom components complemented with digital learning assets
    • Shepherd all client wins ensuring a smooth transition to client delivery, act as a steward for good business and grow the client relationship by ensuring flawless execution 
    • Consistent execution of TTEC’s sales process including forecast accuracy, account planning, pursuit management and maintaining account detail in our CRM platform
    • Maintain competitive knowledge and focus, continuously grow and develop professionally
    • Live TTEC’s values. 


Qualifications

  • 3-8years professional experience including 3 years content creation and collaborative knowledge selling
  • Evidence of prior, consistent success exceeding or meeting sales targets 
  • Has worked for a large global consulting firm or large technology firm specializing in the knowledge management and content management domain. 
  • Has put together complex, integrated deals in the CRM, Customer Experience horizontal where knowledge management was critical to the enablement of the solution.  
  • Demonstration of sales acumen, critical thinking, solution development, intellect, drive, executive presence
  • Proven experience building excellent client relationships, offering value added, insightful and strategic insight into their business
  • Entrepreneurial spirit, preferably with experience building and/or managing advisory services’ practice area. 
  • Demonstrated ability in a matrixed and consultative selling environment. 
  • Demonstrated experience crafting and implementing strategic business and technical solutions to meet complex business challenges and customer needs.
  • Excellent written and oral/presentation skills
  • Articulate, Personable, with Executive Presence – flexible in style to meet client needs
  • Ability to develop and conduct effective proposals and presentations with decision makers
  • Knowledge of the full life cycle of the sales process from prospecting to close, prescribes to funnel management
  • Degree from a globally reputable university in business and/or information management. MBA degree a plus.