Business Consultant

Purpose

SITA is looking to expand its global consultancy team with a Business Consultant within the field of Airport Operations. As a consultant you will be a key component in the delivery of SITA's Airport Management Systems to our clients. Using your expertise and in-depth knowledge of Airport Operations as well as being a Subject Matter Expert on SITA Systems you will:

• Work with clients to understand current business processes
• Provide focused consultancy to provide new ways to optimize the client's business using SITA Technologies
• Train client super-users and facilitate the configuration and setup of the SITA Systems
• Work with clients and 3rd party vendors to integrate SITA Systems in the local environment
• Conduct User Acceptance Tests
• Provide early-life support after go-live

The role as Business Consultant includes average travel of 50% (but up to 75%) for activities to customer sites.

Key Responsibilities

• Work with customers to provide consultancy services and advice to resolve key business issues within field of expertise
• Consultancy activities include capturing and prioritizing of customer needs and business requirements, re-design of business processes, building customer capabilities to achieve operational efficiencies in cost reduction and/or service improvement
• Develop and run structured client workshops and manage activities as required to enable the customer to fully realize the benefits of consultancy
• Configure the SITA software according to business needs and technical requirements
• Act as the bridge between customer and Product Management to bridge new customer requirements and facilitate the evolution of the SITA Products
• Deliver as part of delivery team consulting assignments to build trusted relationships with customers, present key findings and recommendations, demonstrate technical credibility and obtain field/customer feedback
• Provide Subject Matter Expert support to the SITA Sales Force
• Execute consulting methodology and quality in accordance with corporate and regional standards (deliverables, customer satisfaction, profitable P&L, various indicators)
• Keep current with new technologies and industry trends

Education and Qualifications

• Business, Engineering or Information Systems degree or equivalent work experience required
• Business Analysis qualification preferred
• Project Management qualification preferred

Qualifications

Experience

• At least 7 years of Business and Technical consultancy experience in the IT & Telecommunications industry
• Experience implementing complex software solutions at customers
• Basic team management experience/working in matrix managed organizations
• Operating at Senior levels of customer (Heads of Depts/Functions)
• Understanding of Airline Industry IT environment is an advantage, specifically Airport Operations

Knowledge and Skills

• Excellent Customer facing and interpersonal skills. Ability to drive a customer workshop
• Consultative skills, business acumen
• Solid technical understanding and experience (MS SQL & Windows Server are desired, experience with JIRA and Confluence is a plus)
• Experience integrating systems on technical and functional level. Good understanding of technologies used for integration (message queues, web services etc.)
• Business process understanding and software configuration
• Strong problem and conflict management skills
• Self sufficient worker, pro-active way of working
• Team worker
• Able to work in a matrix management organization
• Demonstrated ability to work effectively in diverse groups at various levels of the organization
• Excellent written and verbal communication skills in English. Additional language skills are preferred.

Profession Competencies

• Business Acumen
• Consulting Process & Methods
• Business Analysis

Core Competencies

• Adhering to Principles & Values
• Creating & Innovating
• Customer Focus
• Results Orientation
• Teamwork
• Communication
• Impact & Influence
• Leading Execution

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