Business Consultant

SITA   •  

Atlanta, GA

Industry: Professional, Scientific & Technical Services


8 - 10 years

Posted 45 days ago

This job is no longer available.


SITA is looking to expand its global consultancy team with a Business Consultant within the field of Airport Operations. As a consultant you will be a key component in the delivery of SITA's Airport Management Systems to our clients. Using your expertise and in-depth knowledge of Airport Operations as well as being a Subject Matter Expert on SITA Systems you will:

  • Work with clients to understand current business processes
  • Provide focused consultancy to provide new ways to optimize the client's business using SITA Technologies
  • Train client super-users and facilitate the configuration and setup of the SITA Systems
  • Work with clients and 3rd party vendors to integrate SITA Systems in the local environment
  • Conduct User Acceptance Tests
  • Provide early-life support after go-live

The role as Business Consultant includes average travel of 50% (but up to 75%) for activities to customer sites.

Key Responsibilities

  • Work with customers to provide consultancy services and advice to resolve key business issues within field of expertise
  • Consultancy activities include capturing and prioritizing of customer needs and business requirements, re-design of business processes, building customer capabilities to achieve operational efficiencies in cost reduction and/or service improvement
  • Develop and run structured client workshops and manage activities as required to enable the customer to fully realize the benefits of consultancy
  • Configure the SITA software according to business needs and technical requirements
  • Act as the bridge between customer and Product Management to bridge new customer requirements and facilitate the evolution of the SITA Products
  • Deliver as part of delivery team consulting assignments to build trusted relationships with customers, present key findings and recommendations, demonstrate technical credibility and obtain field/customer feedback
  • Provide Subject Matter Expert support to the SITA Sales Force
  • Execute consulting methodology and quality in accordance with corporate and regional standards (deliverables, customer satisfaction, profitable P&L, various indicators)
  • Keep current with new technologies and industry trends

Education and Qualifications

  • Business, Engineering or Information Systems degree or equivalent work experience required
  • Business Analysis qualification preferred
  • Project Management qualification preferred



  • At least 7 years of Business and Technical consultancy experience in the IT & Telecommunications industry
  • Experience implementing complex software solutions at customers
  • Basic team management experience/working in matrix managed organizations
  • Operating at Senior levels of customer (Heads of Depts/Functions)
  • Understanding of Airline Industry IT environment is an advantage, specifically Airport Operations

Knowledge and Skills

  • Excellent Customer facing and interpersonal skills. Ability to drive a customer workshop
  • Consultative skills, business acumen
  • Solid technical understanding and experience (MS SQL & Windows Server are desired, experience with JIRA and Confluence is a plus)
  • Experience integrating systems on technical and functional level. Good understanding of technologies used for integration (message queues, web services etc.)
  • Business process understanding and software configuration
  • Strong problem and conflict management skills
  • Self sufficient worker, pro-active way of working
  • Team worker
  • Able to work in a matrix management organization
  • Demonstrated ability to work effectively in diverse groups at various levels of the organization
  • Excellent written and verbal communication skills in English. Additional language skills are preferred.

Profession Competencies

  • Business Acumen
  • Consulting Process & Methods
  • Business Analysis

Core Competencies

  • Adhering to Principles & Values
  • Creating & Innovating
  • Customer Focus
  • Results Orientation
  • Teamwork
  • Communication
  • Impact & Influence
  • Leading Execution