Business Banking Coordinator Manager

BMO Capital Markets   •  

Phoenix, AZ

Industry: Finance & Insurance

  •  

11 - 15 years

Posted 34 days ago

The Business Banking Coordinator Manager (BBCM), actively and directly impacts the Banks strategy of maximizing profitability of the client relationship and operating performance through the development and administration of the Business Banking Coordinator teams by improving work processes and employee capability and effectiveness while managing risk.


ACCOUNTABILITIES

  • The BBCM is accountable for managing Business Banking Coordinators and Sr. Business Banking Coordinators by:Define (in conjunction with Sr. Coordinator Manager) overall Personal Performance Assessment (PPA) activities for the Coordinator teams;Facilitating mid-year and annual reviews of the Coordinator teams; Ensuring performance standards are measurable and aligned with standard processes and procedures; Provide coaching toward skill development; and Support career progression plans for direct reports.
  • Additionally, the BBCM: Provides leadership and fosters collaboration toward the attainment of team and individual goals.
  • Executes effective plans that enable all areas of the Business Banking segment to meet or exceed performance targets and service level agreements.
  • Builds productive relationships with business partners and other lines of business within the Bank.
  • Ensures consistent personnel training throughout the team.
  • Participates and/or leads project initiatives as necessary.



Qualifications:


Knowledge:


Bachelor's Degree a plus, preferably in a business discipline


Minimum 10 years experience in Business Banking customer service


Minimum 2 years of previous management or workflow coordination experience


Knowledge of overall Business Banking process and procedures


Understanding of overall Commercial Lending Process


Knowledge of Business Banking products and services


Project management experience a plus


Skills:


Excellent leadership skills and client service orientation


Exemplary written and verbal communication skills


Strong organization and process management skills


Strong computer skills including enterprise applications, email, and PC software packages (Excel, Word, PowerPoint)


We're here to help


At BMO Harris Bank we have a shared purpose; we put the customer at the center of everything we do - helping people is in our DNA. For 200 years we have thought about the future-the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we're changing the way people think about a bank.


As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.


To find out more visit us at https://bmoharriscareers.com .


BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.