Business Analyst ServiceNow in Reston, VA



$150K - $200K


Business Analysis


11 - 15 years

Job Description

We are currently seeking Process Improvement Subject Matter Expert ( SME ) to support the Cyber & Enterprise Operation Division and Enterprise Management Branch 's Service Management Office (SMO) by providing process improvement Subject Matter Expertise in a dynamic and fast-paced environment. Provide strategic planning, critical thinking, thought leadership and visionary insight, and ITIL expertise coupled with practical technical knowledge and understanding. Ability to anticipate, identify solutions, and re-prioritize quickly to meet customer's high expectations. Outgoing team player with adaptable communication styles to effectively advocate SMO Service transition to broad audiences across the Defense Intelligence Agency (DIA) . Capacity to understand big picture and deep dive into technical and process details, as required.


  • Serve as the ServiceNow Subject Matter Expert (SME) for the SMO
  • Provide oversight and strategic direction in
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Valid through: 2020-1-17

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