Job Description

The Job

Data loss can be devastating. Whether it’s caused by human error, bad code, rogue integrations, or malicious intent, all companies are at risk. OwnBackup is the #1 data backup, archiving, and sandbox seeding app on the Salesforce AppExchange. With over 3,000 customers, we are ranked #25 on Financial Times’ list of America’s fastest growing companies, and have raised $267.5 million in funding from Salesforce Ventures and others.

The Business Analyst will partner with the technology team, sales operations team, business leaders, and business process owners to help design and provide internal sales and customer systems and services. The role will assist with all operations related to reporting, analysis, process oversight and changes, BI, SFDC administration, data integrity, and project management. The Business Analyst will work cross-functionally with multiple departments including sales, marketing, finance, product development and IT, as well as partner with outside consultants.

Your Day-to-Day Role

Create and maintain process and training documentation, including but not limited to business process flows and wireframes
Host requirements gathering sessions, write and groom user stories, identify and outline comprehensive acceptance criteria
Train new and existing users and help grow the Salesforce.com skill set across the organization
Facilitate the business operations/processes underlying current SFDC implementation and offer solutions to improve functionality, e.g., automations
Data Quality and Continuity: work with various data groups to ensure quality data
Quality check and proactively investigate
Monitor system adoption and data compliance and governance
Perform ad-hoc analysis to support ongoing strategic and tactical business initiatives

Your Work Experience

5+ years of Salesforce experience in a comparable role
Experience with reporting tools such as Power BI or Tableau
Experience with work management tool such as Jira
Strong verbal and written communication skills
Strong understanding of Salesforce.com best practices and functionality
Proven ability to design and implement new processes and facilitate user adoption
Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Ability to demo functionality with end user audience in mind
Experience working in an agile environment strongly preferred