Industry: Professional, Scientific & Technical Services•
Less than 5 years
Posted 159 days agoby Gagan Kapoor
Position Title: Business Analyst
Position Number: 287742
Location: Nashville, TN
Desired Skill Set:
Business Analyst, SalesForce
**C2C and STEM-OPT are not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Title: Business Analyst
Duration: 12 months
Location: Nashville, TN 37203
Primary duty is incident triage and issue resolution for FE, Salesforce, MyCatFinancial, and DocuSign. Also serves as manual regression tester and tester for deployments of MyCatFinancial deployments and releases. Executes recurring reports such as Salesforce and DocuSign user access for review and action by managers. This position supports internal and external business application users with incidents and requests through analysis, diagnoses and timely resolution of related issues.
This person would be the first point of contact for an issue and would then decide if it's a system or user error. Do first level trouble shooting and then escalate issues to other business analyst for resolution. Could be internal, dealer issues, or customer issues with 90% being internal issue resolution. 1. Provide User System Support: ? Analyze and resolve incidents and requests regarding use of the various applications ? Logs and tracks all incidents and requests regarding use of the various applications from identification through resolution. Conducts initial assessment, triage, and is actively involved in the research of the solution. Follows up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete ? Builds strong relationships through ensuring timely resolution or escalation, communicating promptly on progress, and handling customers professionally 2. System Support ? From time to time participates in System Integration Testing (SIT) and User Acceptance Testing (UAT) and Functionality Testing ? Documents resolutions and updates self-help and staff documentation and processes? Monitors user problems and system faults identifying trends and patterns and when necessary, communicates information to relevant parties within the organization regarding any recurring issues or faults being experienced ? Test new features and provide validation 3. Training ? Identify end user training opportunities and work with Sr analysts to create or update the required training material
Prior experience in a Customer Service role required. 3+ yearexperience as a business analyst required. 1 year of SalesForce experiencerequired. Excel (pivot table, formulas) required. Differentiating Factor: Degree in business or MIS.
Good verbal and written communication skills.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)