Business Analyst Manager

Five Star Bank   •  

Rochester, NY

Industry: Accounting, Finance & Insurance


11 - 15 years

Posted 26 days ago

Five Star Bank and affiliate companies are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Five Star Bank and affiliate companies are committed to providing reasonable accommodations toemployees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA).

Position Title: Business Analyst Manager

Reports To (Title): Enterprise Project & System Support Manager

Department: Enterprise Risk Management

FLSA Status: Exempt

Purpose: The Business Analyst Manager is responsible for overseeing the execution of daily functions for a Team that provides analytical support of company functions, processes and activities in order to ensure the most effective use of resources and the enhancement of the customer and employee experience. This position collaborates with internal departments to identify business needs, recommend solutions for process improvement, and implement necessary changes based on new system implementation and system updates.

Scope and Direction

Area of Responsibility: Systems Management, End User Support

Degree of Supervision Received (Minimal, Moderate or Extensive): Minimal

From (Title): Enterprise Project & System Support Manager

Degree of Supervision Given (None, Minimal, Moderate or Extensive): Moderate

To (Title(s)): Business Analyst, Senior Business Analyst

Essential Functions: The major duties of the job that constitute the fundamental tasks and or responsibilities of the position. Employees must be able to perform theessential functions of the position with or without reasonable accommodations.

1. Manages the daily activities of the Analyst Team ensuring workflow is assigned accordingly and responses are timely.

2. Manages performance of direct reports and provides ongoing coaching and training opportunities to ensure staff has the skills and resources to be successful. Responsible for timely completion of performance evaluations of assigned staff. Assists in the training and mentoring of Business Analysts.

3. Builds a solid control culture to ensure controls are monitored and documented according to the Bank's enterprise risk management framework. Communicate new controls to Business Analyst team.

4. Responsible for leading new system implementation, working with internal and external teams to coordinate, communicate, initiate and deploy any changes. Tests and validates all changes prior to going live and works with affected parties to ensure successful implementation and deployment.

5. Manages the troubleshooting process for system issues to ensure that the Team is responding with effective resolutions in a timely manner.

6. Writes, reviews and approves custom work on systems (i.e. statements, system settings, etc.)

7. Serves as contact liaison with system vendors and reviews, submits, tracks, and follow ups on all work orders submitted to vendors.

8. Leads annual Core Release of updates to banking systems. Works with internal parties to coordinate all updates, advising appropriate personnel of procedural changes resulting from new releases, developing new procedural changes and additional documentation matching internal procedures.

9. Manages budgets and bills related to vendor relationships.

10. Demonstrates the standards and principles of the Five Star experience in every interaction with internal and external customers and associates. Incorporates the high-performance behaviors of teamwork, leading by example and service in every facet of work.

11. This job description is not exhaustive. The Business Analyst Manager may be required to perform other duties as assigned.

Job-Related Qualifications


Required: Bachelor's Degree in Technology, Project

Management, Business or related field


Required: Associate's Degree in Technology, Project

Management, Business or related field


Required: High School Diploma or equivalent

Preferred: Bachelor' Degree in Information Systems,

Information Technology, Computer Science,

Project Management, Business or related


Prior Experience:

Years: 5+ Type: Business Analysis, Data

Management, or Financial Analysis

Years: 7+ Type: Business Analysis, Data

Management, or Financial Analysis

Years: 10+ Type: Business Analysis, Data

Management, or Financial Analysis

Years: 5+ Type: Business Analysis, Data

Management, or Financial Analysis in

Banking or Financial Industry in a

Management position

Licenses or Accreditation:




1. Excellent written and verbal communications skills with the ability to present information in an effective concise manner to employees with diverse skill sets

2. Excellent organizational skills with ability to manage multiple priorities and meet established deadlines

3. Analytical ability to interpret data and present it in a meaningful and easily understood form

4. Proficient in Microsoft Office with ability to learn and utilize new and existing banking software applications

5. Ability to positively lead and work cooperatively and effectively with all levels of staff to set goals, resolve problems, and make decisions to achieve company-wide results

6. Able to effectively coach, mentor and develop staff in areas of expertise

Physical Requirements:

1. Able to regularly sit for prolonged periods of time

2. Extensive computer usage is required

3. Occasional travel within corporate footprint

4. Occasional out-of-state travel to vendor conferences

Note: At a later stage in the application process, applicants may be required to provide information about their criminal conviction history, if any, and to authorize the procurement of a consumer report that will contain, among other things, information about criminal conviction history. Except as required by applicable law, past criminal convictions will not automatically disqualify an applicant from employment, and Five Star Bank will only consider such history in accordance with applicable law. Please be advised, however, that federal law prohibits Five Star Bank from employing "any person who has been convicted of any criminal offense involving dishonesty or a breach of trust or money laundering, or has agreed to enter into a pretrial diversion or similar program in connection with a prosecution for such offense" unless the FDIC has provided prior written consent.