Roles and responsibilities:
? The Business Analyst job family defines skills for formulating and defining system scope using information technology and industry knowledge/requirements, based on both user needs and a good understanding of information technology, business processes, and industry requirements.
? The job progression identifies responsibilities ranging from assisting, formulating and defining systems scope and objectives to self-directed activities that result in client?s long term improvements in business processes.
? Provides BU Support, resolving issues not requiring extensive business / system knowledge.
? Communicates incident status / clarifies issues with business partner.
? Escalates incidents to seniors where business process and extensive system knowledge is required.
? Resolves application incidents and problems that require app code and/or op modifications such as lower complexity software problem resolution, training issues and documentation, and data problems requiring moderate business analysis, extensive business, and/or system knowledge.
? Responsible for a liaison role between the business and IT services providers to ensure functional specs are understood and they have what they need to develop their tech specs.
? Analyzes issues to be solved within an enterprise and helps provide solutions to meet the desired business outcomes through the use of IT -Understands and documents business requirements and user requirements to ensure system designs meets business needs.
? Ensures knowledge transfer to the support organization occurs prior to system go-live.
? Schedules and communicates the system go-live date.
? Develops and/or update documentations and training materials.
? Ensures IT and SOX compliance is covered.
? Documents functional requirements that describe the system, process, or product to fulfill business requirements.
? Responsible for functional design of application systems across all technologies and platforms.
? Translates user requirements to process and data requirements.
? Converts specifications about business problems into sequence of detailed programming instructions to solve business problems through automation support.
? Constructs program flow charts to describe the processing of data and development of precise steps and processing logic across all platforms.
? Provides broad understanding of platforms and applications across all technologies.
? Functions as an IT advisor to the business units.
? Oversees and guides the team of Business Analysts I, II
? Min of 6+ years of experience.
? Strong Agileexperience as SCRUM Master
? Must have executed projects as SCRUM Master
? Experience of handling multiple projects simultaneously
? Excellent communication skills
? SCRUM Master certification is highly preferable.
? Has sound knowledge of SOAP or REST messaging system (5+ years).
? Overall work experience of 8+ years as business analyst (or) technical analyst.
? Communication should be excellent.
? Good analysis skill and a problem solver.
? Should possess experience on onsite-offshore coordination.
Nice-to-have skills and can be a decider:
? Prior work experience in airline domain (5+ years).
? Work experience in API management system (1+ yr.) e.g. Apigee (or) Mashery (or) IBM API Connect (or) CA Layer 7 (or) MuleSoft (or) any other.
? Work experience in API developer portal and spec documentation.
? Work ex with Swagger open API framework.