Business Analyst - Claims Tech

Esurance   •  

Sioux Falls, SD

Less than 5 years

Posted 270 days ago

This job is no longer available.

Esurance Customer Experience is seeking a Business Analyst to work directly with project owners and key stakeholders on Customer Facing Claims projects.  These projects may include functionality related to telephony, web, mobile as well as other platforms.  The analyst will ensure requirements and documents are developed according to Esurance’s project management methodology as well as take responsibility for project planning, documentation and support and facilitation of new project requests from business requirements to project delivery.



  • Work with the project teams to aggregate business requirements
  • Document and build functional specifications encompassing the business requirements specific to each application
  • Work with project teams through the design and test stages to ensure strict adherence to business requirements
  • Document and facilitate the document change management process
  • Advocate the business needs with the project teams to ensure project implementation successfully reflects the requirements of the project owners and key stakeholders
  • Manage the source control of business requirements documents and formal project documents
  • Provide Project Management process development and support
  • Ensure adherence to the Information Technology project management methodology
  • Track and report high level project activities to support strategic planning for the Information Technology department
  • Work closely with project managers in coordinating the implementation of various projects
  • Perform quality assurance on project operations
  • Initiate audits on business requirements and formal project documentation
  • Supply ongoing process support throughout engagements



  • Experience in implementation or support of business solutions through application of technology
  • Strong working knowledge and understanding of core business technologies including operating system software, web-based architectures, databases, network architecture
  • JAD and RAD experience a plus
  • Property & Casualty insurance experience is strongly preferred
  • Excellent interpersonal skills-able to work effectively with professional staff members
  • Excellent oral and written verbal and written communication skills
  • Skilled in conveying concepts and ideas clearly and professionally including correspondence, procedures, business documents, technical documents and status reports

Experience / Education:

  • Bachelor’s degree in Computer Science and/or related coursework is required; additional job experience and/or non-degree courses in computer systems studies may substitute
  • 3-5 years of experience with systems analysis and translating business requirements into technical specifications
  • 34598