Business Analyst - Analytics & Clinical Effectiveness


San Francisco, CA

Industry: Patient Care


Less than 5 years

Posted 394 days ago

Our legacy of unsurpassed patient care and unceasing mission to integrate high-tech medical research with clinical operations has led to our prestigious standing as one of the top 10 hospitals in the nation according to U.S. News & World Report. As a premier health care institution dedicated to advancing health worldwide, UCSF Medical Center can also be the best place to advance and shape your career.
The medical center's employees are one of the most important reasons why we are recognized as one of the nation's best hospitals. To work at UCSF Medical Center is to be part of an institution that provides the highest caliber of care to patients; a nurturing, dynamic and team-oriented atmosphere in which to best use your skills and talents.

Department Description

The Division of Analytics and Clinical Effectiveness is the analytic engine for the Department of Quality, fulfilling the critical interface between the technical, clinical and improvement science sectors.

We partner closely with teams across the organization to realize UCSF’s goals of improving clinical outcomes & reducing harm in order to ensure provision of the highest quality care.

Job Summary

The Business Analyst position in UCSF’s Department of Quality, Division of Analytics and Clinical Effectiveness is responsible for assisting the transformation of clinical and operational processes by providing analytic insight on areas of improvement. In collaboration with the other Divisions within the Department of Quality, s/he will be part of a systematic approach to maintaining and enhancing the quality of patient care, using evidence-based practices and critical thought to improve patient outcomes. 

The Business Analyst has strong technical skills, been involved with medium size to all levels of complex, iterative projects and has seasoned business experience to understand and communicate with non-technical users. Projects involve relationships with a variety of teams, including Physicians and frontline staff, Business Intelligence and IT, Population Health Analytics and Decision Support Services: interest and excitement in partnership across the continuum is critical. Healthcare reform and systems management paradigms have driven a substantial increase in the variety and volume of data; explore this foundational, growth-oriented opportunity to implement healthcare analytics at UCSF Health and transform the way we deliver care.

Required Qualifications

  • Three to five years experience in business intelligence reporting, data mining, data analysis, and/or statistical analysis
  • Bachelor's degree in quantitative social science, management information systems, or related area, and / or equivalent combination of experience / training
  • Thorough knowledge of business intelligence functions, analytics, industry standards and best practices
  • Thorough knowledge of relevant internal databases, BI applications and tools, such as APeX/Epic
  • Highly proficient in all MS Office Suite (Word, Excel, PowerPoint, Access) and database applications
  • Proficient in SQL
  • Strong critical thinking and problem-solving skills to manage complex information, assess problems, and develop and effective solutions
  • Strong written and verbal communication skills with the ability to convey complex information in a clear, concise manner; ability to produce high-quality reports and documentation
  • Strong interpersonal skills for effective collaboration with a broad range of professional and technical staff
  • Proven ability to serve as a technical resource providing advice and counsel on business intelligence issues
  • Strong initiative and ability to work independently as well as in a team environment
  • Detail oriented, with ability to manage time and organize competing priorities
  • Discretion, confidentiality, tact, and ability to deal with sensitive data involving patient health information
  • Ability to demonstrate excellent judgment, attention to process and detail
  • The flexibility to orient and work at all UCSF Medical Center locations

Preferred Qualifications

  • Certified in at least one Epic Clarity module (preferred: Ambulatory or Inpatient)
  • Registered Nurse or other currently licensed healthcare professional
  • Master’s degree in statistics, epidemiology, public health, operations research, computers/systems engineering or other relevant field; or equivalent work experience
  • Familiarity with health care environment
  • Knowledge of key clinical quality standards (CMS QI standards and other regulatory requirements)


  • N/A

Living Pride Standards

Service Excellence

  • Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.   
  • Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. 
  • Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
  • Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
  • Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
  • Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. 

Work Environment

  • Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
  • Picks up and disposes of any litter found throughout entire facility. 
  • Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
  • Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.  
  • Protects the physical environment and equipment from damage and theft.

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