Business Analysis Manager - Employee Experience Manager

11 - 15 years experience  •  Financial Services

Salary depends on experience
Posted on 10/06/17
Wilmington, DE
11 - 15 years experience
Financial Services
Salary depends on experience
Posted on 10/06/17

Chase Card Services is a key contributor to the JPMorgan Chase product platform, playing an integral role in the firm's powerful banking franchise. Today's card industry is complex, and Chase Card Services has almost 91 million open credit-card accounts and more than $136 billion in

managedloans. Chase continues to innovate, launching new products and services, such as Blueprint, Chase Sapphire and Ink from Chase, and earning a market leadership position in building loyalty and reward programs. Chase also offers credit card programs with many of the world's best brands. Through its merchant acquiring business, Chase Merchant Solutions is one of the leading

processors of credit card payments.


The Business Analysis Manager will beresponsible for managing projects within the JPMorgan Card Services organization.  The individual in this role will be part of the Card Services Chief Administrative Office (Card CAO) and will be assigned to manage high priority efforts with significantfinancial, process and organizational impacts.  Key attributes include the ability to:

  • Effectively communicate and interact with senior business leaders and other project and program sponsors within Card and other Lines of Business,
  • Quickly and comprehensively assess and address issues associated with supported initiatives
  • Identify and implement improvements within the overall project delivery process. 

This individual willreport into the Business AnalysisDirector/ Wilmington Corporate Center (WCC) Site Coordinator within the Card CAO Business Practices team. Responsibilities:

  • Work closely with senior business leadership to champion the employee experience and real estate activities within the Wilmington Corporate Center (WCC).  Design & execute WCC activities to improve the employee experience
  • Lead communication efforts to provide campus progress updates to WCC employees
  • Lead communication efforts to provide campus progress updates to WCC employees
  • Monitor employee feedback for potential areas of improvement
  • Build and foster strong partnerships across key functional business teams and other lines of business
  • Partner with Real Estate and dining services to manage/enhance common employee amenities
  • Extend WCC best practices to Delaware hub and community/volunteer activities
  • Provide proactive communication for management to understand needs, communicate status, and resolve conflict
  • Define, discover, document, or standardize processes as appropriate
  • Prepare summaries for finance and business leadership to communicate expense performance and discuss Risks/Opportunities to budgets/forecasts
  • Assist Business Practices Director with additional governance tasks & projects as needed 



  • Demonstrated experience in presenting to senior management and leading cross functional projects and initiatives
  • 10+ years of process management or expense analysis experience
  • Bachelor’s degree
  • Strong leadership skills with proven ability to influence change and communicate with diverse stakeholders
  • Excellent relationship and communication skills, highly collaborative - can build rapport and credibility
  • Strong presentation skills
  • Strong organizational and multitasking skills
  • Proven ability to perform complex data analysis and provide structured conclusions to all levels of management
  • Makes decisions in a timely manner, sometimes with incomplete information and under tight timelines and pressure 
  • Ability to assess situations and make appropriate, effective, timely project decisions
  • Sufficient understanding /subject matter expertise and preparedness of information to effectively communicate key messages across matrix project teams, IT or Business teams.­­

Req #: 170100718

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