Business Administration Associate

Salary depends on experience
Posted on 05/16/18
Fort Wayne, IN
Salary depends on experience
Posted on 05/16/18

Job Description

*         If you want to work for a company with a passion for quality and innovation, consider Franklin Electric, or one of our companies.

*         As the premier designer and manufacturer of residential, agricultural, and commercial water and fuel systems, we're making a fundamental difference in the lives of people around the world.

*         Your career at Franklin will be well rewarded with competitive compensation and benefits--and more.

*         We understand a fulfilling family life is the foundation to a successful professional one.

*         We strive to promote from within and help every employee realize their professional potential.

*         We believe in lifetime careers that continually challenge and fulfill.

GENERAL DESCRIPTION OF POSITION

*         Responsible for order and claim management for NAWS; focusing on the entire order process from customer account maintenance, order management, and post-sale services.

*         Assist in other business administration functions as needed.


ESSENTIAL DUTIES AND RESPONSIBILITIES

*         Create and validate customer purchases in accordance to standard work, business requirements, and policies

*         Monitor and update sales orders to ensure all requirements are addressed and completed in a timely manner

*         Process water warranty claims from CRM into the ERP system

*         Review and resolve claim discrepancies

*         Work directly with internal business partners to ensure data requests are complete and accurately entered in the ERP system.

*         Manage, create, and coordinate requests through multiple databases

*         Assist in documenting policies and procedures

*         Create and update key business policies and procedures

*         Continually identify, streamline and improve key business processes.

CORE COMPETENCIES

*         Problem Solving

*         Critical Thinking

*         Attention to Detail

*         Organization

*         Self-Motivated.

Requirements

POSITION QUALIFICATIONS

Skills and Abilities

*         Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, the public, and other employees of the organization

*         Maintains confidentiality and uses discretion with business information

*         Strong problem solving skills and ability to manage multiple projects

*         Demonstrates ability to employ new ideas, concepts, methods.

Education and Experience

*         Bachelor's Degree (preferred)

*         Three to five years' relevant experience or training (preferred).

Computer Skills

*         Intermediate Microsoft Suite: Word, Excel, Visio, Project, Outlook, PowerPoint, OneNote, and Access.

*         JDE Enterprise One (Preferred).

ENVIRONMENTAL CONDITIONS

*         This position is not subjected to harmful environmental conditions.

*         The noise level in the work environment is usually moderate.

Equal Opportunity Employer / Disability / Vet.

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