Niagara Falls, NY
Industry: Hospitality & Recreation•
5 - 7 years
Posted 178 days ago
The Bus Group Sales Manager is directly responsible for all staff, guest and interdepartmental interactions in the Bus/Group Sales department for Seneca Casinos; Bus Group Sales Representatives & Coordinator will report directly to this position. Responsible for the promotion and development of Bus Group travel opportunities in local, regional, tourism and travel markets. Responsible for implementation, maintenance, and expansion of an overall marketing plan to increase business by way of tourism, motor coach arrivals, group overnight trips and external partnerships focusing on achieving high levels of customer satisfaction, profitability, card utilization and group customer loyalty. Develops and maintains a network of contacts to generate future group travel market opportunities. The Manager will represent the company at on-site group sales events, casino/marketing/sales promotions, FAM tours and travel to various tradeshows and events. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.
Excellent customer service skills (friendly, courteous and helpful).
Ability to read and interpret documents such as training or procedure manuals, regulatory submissions and employee handbooks.
Strong work ethic and desire to succeed.
Excellent leadership skills demonstrated by a successful record of motivating, directing and developing team members and leading results-driven programs.
Excellent time management and organization skills, including the ability to continuously prioritize assignments.
Excellent completion record of assignments and projects with a successful history of ending projects/assignments on or ahead of schedule.
Must possess computer proficiency and keyboarding skills including familiarity with the computer programs of Word and Excel.
Working knowledge of Casino Management Systems like ACSC is an asset.
Must have strong commitment to company values and the ability to work in a team and sales driven environment.
Maintain a consistent, regular attendance record.
Must possess effective communication and interpersonal skills required to interact with customers and other team members at all levels of the organization.
Must be 18 years of age or older upon employment.
High school diploma or its equivalency required.
Associates degree in Marketing required.
Minimum of five (5) years of experience in tourism/hospitality, direct sales or marketing.
Two (2) to three (3) years of Management / Leadership Proficiency required.
Previous customer service experiencerequired.
Language Skills and Reasoning Ability:
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Relies on extensive experience and judgment to plan and accomplish goals.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
Must be able to stand, walk, and move through all areas of the casino.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Job Number: req775