BTG Shop-At-Home Sales and Training Manager

Blinds To Go   •  

Paramus, NJ

Industry: Retail & Consumer Goods

  •  

Less than 5 years

Posted 37 days ago

The Shop at Home Sales and Training Manager is responsible for developing a team of in home Design Specialists and works closely with them to insure their success and the consistent delivery of our industry leading customer service. The Shop at home division works in conjunction with the stores and is a vital part of the BTG working directly with the customers that prefer at-home consultations and service. BTG is a prominent provider of window blinds and shades with over 60 years' experience and 100 showrooms in North American. Our Shop-AT-Home service extends our brand to the home and business and allows us to bring BTG's red-carpet service to the customer.


Responsibilities
  • The Sales and Training Manager must be a player and coach within the sales territory; taking at home appointments as needed, helping establish best practices and developing the skills necessary in team members to be successful.
  • Hold their market and self-accountable in meeting and or exceeding defined sales goals
  • Maximizes team performance through consistent and effective coaching and feedback
  • Identifies, develops and incorporate existing talent to support the growth of the market through the associate development initiatives
  • Maintains good relationship with all stores in the territory as well as the store leadership
  • Works closely with the At Home team and identifies future business opportunities within the territory
  • Partner with operations support and BTG preferred installers to ensure blinds are installed in timely manner
  • Follow-up with existing customers and resolve any customer service issues within 48-hours of awareness
  • Maintain BTG's consistent high level of customer satisfaction (minimum 95%)
Requirements
  • High level of professional, interpersonal ability and responsiveness, combined with solid problem-solving skills and a strategic business sense
  • 3-5 years related and relevant, multi-store experience in a retail environment preferably home décor
  • Minimum 2 years' experience as design consultant in window treatments or related home décor business; shop-at-home experience preferred
  • The ideal candidate establishes strong relationships with their team and outside networking partners
  • Good communication skills
  • Able to work with computers for order entry, pricing and payments systems
  • Accreditation from a decorating or design program and/or membership in a professional organization is desirable
  • Strong sense of home fashions, creativity or a good sense of visual appeal is desirable
  • Good professional and fashion presence
  • Able to work flexible hours that accommodate the customer needs including some evenings and weekends
  • Work well independently and with a team
  • Must have a reliable car, valid driver's license and proof of insurance
  • Must pass background check and be insurable