Branch Operations Domain Tech Manager

Bank of America Corporation   •  

Saint Louis, MO

Industry: Finance & Insurance


8 - 10 years

Posted 58 days ago

This job is no longer available.

Job Description:

Leads and/or participates in the design, development, and implementation of complex system engineering activities involving cross-functional technical support, systems programming and data center capabilities. Responsible for components of highly complex engineering and/or analytical tasks and activities. Establishes input/output processes and working parameters for hardware/software compatibility, coordination of subsystems design, and integration of total system. Viewed as a technology subject matter expert; able to provide and communicate complex technology solutions across differing audiences including technical, managerial, business executives, and/or vendors. Will have responsibility for multiple, complex projects; will direct activities of teams related to special initiatives or operations and may have direct reports. Leads the resolution process for complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Information Technology degree and/or technology certifications preferred or substantial equivalent experience. Typically 7-10 years of IT experience.

At Bank of America we are:

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
  • Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.
  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Branch Operations Domain Tech Manager

Job Description:

This team is responsible for building a world-class support operation focused on the customer experience in our Retail Branch, ATM and Consumer Spaces and acts as an ambassador of the customer.

Required Job Skills:

  • Leadership
  • Carrier and Network operational knowledge,
  • MS Office, Effectively Communicate with managers, peers, business partners at all levels of the organization.
  • Collaborative, team player with the ability to connect across groups.
  • Willingness to own issues and drive them to resolution. Strong organizations kills with an attention to detail.
  • Ability to prioritize requests and workload accordingly.
  • Understand the Enterprise Risk framework and ops risk management.
  • Must be able to learn extremely quickly.

Desired Job Skills:

  • Vendor management skills
  • Big-picture oversight with a driven focus on the end goal.
  • Carrier oversight experience.
  • Prior experience in supporting financial centers and ATM infrastructure.
  • Understanding the structure of the current support model in the consumer space.

Posting Date: 19/06/2019



- United States

Travel: No


Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift