** This a working and producing manager role **
The Branch Operations Manager is responsible for all operational, administrative and client support functions within a Branch Office. The Branch Operations Manager also performs certain client supervision and support staff supervision functions for a Branch office as delegated by the Branch Office Manager (BOM). This individual will function as an integral part of the Branch Manager?s team and work closely with the Compliance and Operations departments. Additionally, this individual will coordinate any operations matters involving the branch with home office operations staff and others in the firm.
? Overall responsibility for all branch operations functions including but not limited to: cashiering, disbursement of checks and securities, processing incoming and outgoing correspondence, account transfers, margin, distribution of wire traffic, home office reports, maintenance of order tickets, client correspondence, and other documents consistent with retention requirements.
? Supervising and training all support staff (Private Client Assistants and Operations Assistant) members to ensure that Financial Advisors and clients receive superior service consistent with policy and SRO rules. Specific supervisory tasks include but are not limited to:
? Sourcing, interviewing, selecting, hiring, registering and training of new support staff members including Private Client Assistants and Operations Assistants Conducting regular staff meetings as a forum for training on new policies and procedures and to facilitate open dialogue among support staff members and the Private Client Assistants
? Providing feedback to support staff members on their performance both on a routine basis and through annual performance reviews; addressing performance issues in conjunction with Branch Manager and Human Resources
? Provide excellent telephone service to clients and potential clients, including prompt, accurate, and timely attention to detail. Ensure continuous telephone coverage.
? Provide work direction to Private Client Assistants and/or other members of the support staff and coordinate workflow within the office.
? Assist others by acting as a resource in the areas of firm policy training, coaching, and mentoring.
? Actively seek out and maintain an advanced knowledge base on all products and services, technology, forms and systems.
? Perform other duties as required that contribute to the overall effectiveness of the position and the branch as a whole.