$80K — $100K *
Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility.
This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of the overall operations of the branch.
Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.
Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions. In addition, Insurance licensing minimum expectations must be maintained as outlined in MTS Licensed Banker Academy document. Business Banking Specialist minimum expectations will be set by both the Branch and Retail Regional Manager.
Branch Managers will typically spend some of their time servicing existing customers, and the majority of the time growing the business through proactive sales and outside calling activities.
Branch Managers are responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately. Branch Managers are responsible for taking full ownership of customer issues until they are completely resolved.
Branch Managers generally have direct reporting responsibility for branch staff.
OR, in lieu of degree,
Four (4) years’ relevant experience. Minimum three years sales experience
Minimum two years’ managerial experience or proven leadership abilities.
At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position. Note: branch provides training for licensing within 6 months.
M&T Business Banking Specialist within 18 months of hire.
Demonstrated strong knowledge of Business Banking products, services and client relationship management.
M&T Way Certified
Precision Leadership Certified Bi-lingual/Spanish preferred
Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.
Experience with Internet and email preferred.
Demonstrated sales/business development experience and success. Has fundamental understanding of profitability.
Excellent communication and interpersonal skills.
Proven ability to demonstrate and coach exceptional customer service.
Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
Strong financial services product knowledge preferred.
Strong organization, time management, and prioritization skills.
Valid through: 4/18/2021