Branch Manager

Confidential Company  •  Charlotte, NC

5 - 7 years experience  •  Industrial Equipment & Supply

$96K - $120K ($80K - $100K base + 20%)
Posted on 12/09/17 by Steve Fallick
Charlotte, NC
5 - 7 years experience
Industrial Equipment & Supply
$96K - $120K
($80K - $100K base + 20%)
Posted on 12/09/17 by Steve Fallick

COMPANY DESCRIPTION

Our Client is seeking a Branch Manager with the critical responsibility to oversee facilities, buildings, and parts and service issues associated with the local area supported by two branch locations. This not only includes day-to-day operations but also strategic direction and the consistent performance of the branch. An active Branch Manager helps local personnel focus on customer satisfaction, employee satisfaction, safety, profitability and overall general performance. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Parts Responsibilities:

The Branch Manager is responsible for directing and controlling the branch parts department to ensure efficient, safe and profitable operation by meeting branch and corporate objectives and by maintaining the highest quality parts service to the customer. This includes:

  • Developing, monitoring, and managing annual budgets and objectives for the Parts Department,
  • Promoting good customer relations relative to increasing annual parts sales, investigating and resolving customer complaints and visiting customers to evaluate parts service,
  • Supervising and evaluating Parts employees/staff work performance.

Service Responsibilities:

Branch Manager directs and controls the branch service department to ensure an efficient and profitable operation to support Branch and Corporate objectives, and by maintaining the highest quality of service to the customer. This includes:

·       Developing, monitoring and managing annual budgets and objectives for P/S 

·       Ensuring quality repair work and superior customer satisfaction

·       Timely resolution of customer complaints and disputes.

·       Administering service policy and warranty, and 

·       Supervising and evaluating service employees and staff work performance.

Employee Satisfaction:

The Branch Manager is responsible for the harmony and safe working conditions. He/she is accountable for the actions of branch employees. His/her example should help create a positive working environment that fosters excitement in the workplace. The Branch Product Support Manager is a combination of facilitator and motivator.

The Branch Manager will be responsible for overall employee well being

and attitude. He/she will work closely with the other managers to assure employees have an

avenue to discuss issues and concerns. This shall include disciplinary issues as well as day to

day issues. Employees should feel they have a voice, and that our management group is

willing to listen and act where appropriate. Employees should also feel they have the chance

to advance with the company as opportunities arise.

Facilities:

The Branch Manager is responsible for the day-to-day operations and management of the physical facility/buildings. This will include the maintenance and repair of all structures and their systems (i.e. HVAC, electrical, water, sewer, etc.). He/she is to work closely with the Facility Manager to resolve problems. Capital budgets for the branch facilities are to be prepared with the help of the Branch Product Support Manager.

The Branch Manager will assist with overseeing any construction projects at the branch. This would not only include the day-to-day management of any construction, but also the planning process. He/she should communicate to other managers, division managers, or facility manager as required.

Supervisory Responsibilities

This position has supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

BA/BS preferably in business management with 6 years similar experience with at least 2 years management/supervisor experience. Two year technical school graduate with approximately 8years similar experience with at least three as a Group Leader; High school graduate with approximately 10 years mechanicalexperience with at least four as a Group Leader.

Computer Skills

Must be proficient in Microsoft Office programs and Lotus Notes

Language Skills

Must have exceptional written and verbal communication skills; be able to interact with employees and managers at all levels in the organization.

Mathematical Skills

Reasoning Ability

Workplace Requirements

Physical Demands

The physical demands described here are representative of those that must

be met by an employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use

hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is

occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The

employee is frequently required to sit. The employee must frequently lift and /or move up to 25

pounds. Specific vision abilities required by this job include close vision, distance vision, color

vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of

those an employee encounters while performing the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions.

While performing the duties of this Job, the employee is regularly exposed to moving mechanical

parts. The employee is occasionally exposed to high, precarious places; fumes or airborne

particles; outside weather conditions and vibration. The employee is occasionally exposed to

wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of

electrical shock. The noise level in the work environment is occasionally loud.

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