Branch General Manager

ADT Security   •  

Fresno, CA

Industry: Professional, Scientific & Technical Services


5 - 7 years

Posted 52 days ago

Position Responsibilities:
Strategic Planning, Business Development

  • Implements multi-year business and profitable growth strategies for his/her office to deliver P&L AOP targets; drives increased market share by managing financial performance and delivering financial commitments
  • Grows sales including executing on specific targets to increase Pulse penetration within the office
  • Develops a strong understanding of the office’s marketplace and trends; identifies opportunities and works with AGM to determine how to implement across the office
  • Identifies creative growth opportunities and recommends innovative strategies for ADT to continue growing revenue and improve overall market share
  • Develop and deliver on human capital strategy to enable execution of business plan


  • Leads office team by providing clarity of vision and expectations; role modeling effective coaching and performance feedback, prioritizing resources; facilitating alignment of the team and partners
  • Develops and executes a strong talent management plan including talent assessment, selection, empowerment, coaching, motivation and retention of top talent; builds and develops succession plans and pipeline of talent
  • Cultivate employee engagement and positive employee relations environment through robust and regular employee communications, performance feedback, reward and recognition culture, and focused employee development
  • Collaborate directly with Residential, Small Business, Operations, Marketing and Human Resources to execute on the overall Business Plan
  • Employs a diverse and creative communications framework to align employees and generate understanding and commitment to achieving the business plan
  • Promotes inclusion amongst the team by role modeling and supporting business diversity objectives
  • Drives speed and accountability of plans through effective engagement

Operations Management

  • Manages operational excellence and efficiency through process improvement, effective analytics, and strong financial planning while fostering a culture that demonstrates ADT’s commitment to employee, community and our mission of creating customers for life
  • Executes and manages annual budgets including area level P&Ls; provides regular reporting and communication to key stakeholders regarding the health of the market and ADT’s business performance; when appropriate provide a mitigation strategy for any projected short falls
  • Implements Sales team self-generated lead (SGL) targets and strategies, ensuring a fair and consistent process in lead allocation
  • Actively partners withHR and other teams to drive technician development and in implementing union and positive employee relations strategies
  • Drives customer obsession by enabling flawless execution in customer experience, install and field services, improving Customer Obsession Index scores
  • Ensures compliance and the highest ethical standards in all processes, including do-not-call, internal SOPs, field behaviors, etc.
  • Champions EHS&W strategies and programs to meet our near and long term safety goals
  • Ensures strong commitment and collaboration to executing service level agreements
  • Implements corporate-wide initiatives to drive customer experience, process improvements, efficiencies, culture and talent initiatives to advance the business
  • Accountable for delivering Customer Obsession index targets and Attrition targets for his/her office.


  • Bachelor’s Degree required. Master’s Degree or progress toward preferred


  • 5 – 10 years of business experience in sales and / or operations, with a minimum of 5 years of related Field Leadership experience preferably within the service industry and/ or with security, and previous Business Growth P&L responsibility preferred
  • Assessing, coaching, and developing talent and managing multi-disciplinary organizations
  • Establishing business direction and executing strategy development and implementation
  • Leading a significant business Unit of like/similar size (up to $50MM); scoping, designing, and implementing business solutions to build/grow a market
  • Influencing business decisions in a highly matrixed organization
  • Exceeding predetermined revenue, share, and customer obsession objectives
  • Familiarity or proven experience with Precision leadership a plus.

Job ID 1814874