BPO Solutions Director

Celonis   •  

New York, NY

Industry: Information Technology

  •  

Not Specified years

Posted 64 days ago

This job is no longer available.

REQUIREMENTS...

  • Solution design expertise with top tier BPO firms for driving pre-sales and solutioning for multi-tower large BPO deals, experience creating/responding to RFI/RFP / Orals proposals.
  • Multi-geo service delivery experience across both horizontal and vertical BPO processes such as PTP, OTC, Q2C, RTR (record to report), ITSM (ticket requests), HR, Customer Service etc.
  • Technology experience- Major ERPs such as SAP, Oracle, RPA Platforms, and/or AI-based solutions. CHANGE TO: Experience working with complex ERP environments
  • Thought leadership - Bringing it all together on solution elements and creating a winnable story
  • Industry insight - benchmarks, trends and knowledge of where the BPO industry is going
  • Driving synergies & collaboration - Internal& partner- Delivery, technology, industry vertical-rephrase
  • Commercial awareness, hands on commercial input, competitive positioning
  • Global experience and global solution models – NA, Pan European, Nordics, APAC exposure rephrase to: Experience with Global solution models
  • Experience advising clients and delivering solutions for transforming (digitizing) their customer experiences, employee experiences, operational environments, and product & services.

RESPONSIBILITIES...

  • Lead Celonis solution design and pre-sales for large (Global, Multi-tower) BPO outsourcing deals.
  • Ability to bring together all elements of Celonis BPO solution including digital operating model, process design, automation impact, technology solution, transition, transformation, business outcomes, commercials and pricing – for both Celonis BPO Partnerships and direct BPO clients.
  • Responsible for crafting bid responses in RFPs, prepare bid defense orals decks, engage prospective customer / partner leadership, lead workshops and presentations.
  • Lead Celonis BPO consulting opportunities – Operating model design, transformation.
  • Hands-on design and recommendation on Celonis-led Digital stack BPO solutions such as top RPA platforms, Digital tools, process optimization frameworks, Cognitive / AI solutions for Celonis bundling.
  • Responsible for end-to-end bid life cycle from RFI / POCs through RFP phase of deal cycle.
  • Ability to bring together all elements of Celonis BPO solution including digital operating model, process design, automation impact, technology solution, transition, transformation, business outcomes, commercials and pricing – for both Celonis BPO Partnerships and direct BPO clients.
  • Lead Celonis solution dialog with both BPO partner models and direct customers that are leveraging pure Captive Shared Service models or hybrid approach.
  • Collaborate with Celonis Account Executives and Solution Engineering teams to lead bid process and overall solution development.
  • Develop industry leading Celonis growth models for BPO sector, industry research and ongoing improvements for Celonis.