BPI Sr Solutions Consultant

T Rowe Price   •  

Owings Mills, MD

Industry: Business Services

  •  

11 - 15 years

Posted 296 days ago

This job is no longer available.

Lead process improvement projects from inception to implementation aimed at enhancing Business Unit sales growth, client satisfaction and/or productivity Create and maintain strategic partnerships with business unit leadership to drive leansix sigma adoption across the enterprise Manage new request intake and engagement pipeline for the BU; in partnership with BPI Enablement leader and EPMO BU leader, ensure strong alignment to enterprise strategy and facilitate prioritization of engagement requests when necessary Define execution roadmaps that quantify and sequence improvement opportunities based on business needs and value Outline flexible execution approaches that align the improvement opportunity with the right methodology to deliver measurable improvements in growth, satisfaction and/or productivity

Provide effective and efficient governance:

  • Serve as a steward of continuous improvement methodologies – drives business unit adherence

    ment lifecycle

  • Provide coaching, training and support to direct report(s), consultants and/or BU associates practicing continuous improvement methodologies aimed at increasing performance and developing through training, coaching and governance dashboards

  • Measures the performance of newly implemented solutions to ensure achievement of benefits and, where appropriate, iterate on the process for continual refinement

  • Develop a reporting framework to provide periodic updates to senior management on the status of continuous improvement efforts, critical process metrics and business benefit realization; escalate issues, as needed

Leadership Expectations

  • Create value for clients – Deliver solutions to our business partners that add value and build enduring relationships.
    • Creates client value by eliminating waste
    • Delivers repeatable, predictable performance to the client
    • Drives continuous improvement mindset
    • Designs solution to meet or exceed client expectations
    • Helps other identify client requirements, expectations and needs
    • Defines and measures success based on client commitments and needs
  • Leads change
    • Leverages data and analysis to shape and influence stakeholder behavior
    • Establishes milestones and goals to rally support
    • Advocates for change that is in the best interest of T. Rowe Price and our clients
    • Mindset and tools are a catalyst for change
    • Uses data to identify where continuous improvement is necessary
  • Drives results & accountability
    • Establishes processes, goals and metrics based on client needs
    • Solutions improve growth, operating efficiency and/or client experience
    • Drives cross-functional execution to get things done

Thinks & Acts Strategically

  • Maps the steps that will accelerate the organization toward its strategic goals
  • Clarifies our vision and strategy, and ensures BPI efforts are prioritized to support them
  • Leads people – Creates a climate where people are motivated to do their best and provides direction, delegates andremoves obstacles to get work done.
    • Ensures process roles are defined with clear expectations and measurements
    • Forms teams with a range of skills to cohesively deliver strong results

Disciplined and Risk Aware

  • Identifies, creates and streamlines the processes necessary to get work done
  • Approach focuses on process improvement with an understanding of the whole system
  • Provides tools to evaluate pros and cons, risks and benefits of different solution options
  • Acquires and leverages data from multiple and diverse sources when solving problems

Competencies

  • Develop strong collaborative relationships with key stakeholders across the company to identify opportunities for future efficiency projects
  • Able to foresee implications of different courses of actions when making decisions and mitigate against any potential problems
  • Stakeholder partnership – manages communication to satisfy the needs of, and resolve issues with stakeholders.  Manages conflict by building consensus with stakeholders and balances competing stakeholder needs; builds loyalty by gaining stakeholder trust and fostering good relationships.
  • Comfort with ambiguity – adapts to new, different and changing requirements.  Create structure and focus in the face of uncertainty.  Demonstrates the ability to take actions with incomplete knowledge and understanding of the facts.  Makes good decisions in ambiguous or difficult situations

Required Qualifications

  • Certified LeanSix SigmaBlack Belt (CLSSBB) or Master Black Belt (CLSSMBB)
  • Highly skilled in developing and maintaining client relationships at all levels of an organization
  • Ability to work well with people of varying technical abilities
  • Demonstrated ability to influence and negotiate across organizational boundaries
  • Proven change management and leadership skills
  • Synthesize analysis into operational insights and practical recommendations
  • Ability to simplify complex information to drive understanding and action
  • Excellent oral and written communication skills
  • Strong professional presentation skills
  • Demonstrated ability to coach and mentor others at all levels
  • College degree and 12 – 15+ years of relevant work experience

Success Measures

  • Business benefit realization (Sales growth, productivity gains, improvement in client experience, increased accuracy, defect reduction, reduced risk and / or waste)
  • Business partner survey/feedback
  • Sustained business adoption of continuous improvement methodologies and standards

T. Rowe Price is an Equal Opportunity Employer

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