BMC Remedy Sr Systems Administrator
Title: BMC Remedy Sr Systems Administrator
Location: Herndon, VA
Security Clearance: Top Secret
teKnoluxion has a unique opportunity for an experienced Sr BMC Remedy Systems Administrator in Herndon, VA. This position provides an exciting opportunity to support of the NATO Information Technology Modernization Project. This project will transform the way IT services are provided to users across the NATO enterprise.
Responsibilities include but are not limited to:
? Provide system engineering and analysis support the BMC Remedy ITSM, Remedy Analytics, Remedy SLM, Remedy SRM, and Remedy RKM including installation, integration, maintenance, and Tier 3support.
? Evaluate the Remedy ITSM architecture and provide recommended changes in processes, configuration, software, and hardware, as needed.
? Provide engineeringsupport for the development and maintenance of engineering and related technical documentation.
? Provide engineering, test and evaluation, and operational, post deployment and life-cycle support of the Enterprise ITSM, Remedy Analytics, Remedy SLM, Remedy SRM, Remedy RKM, BMC ProactiveNet Performance Management (BPPM) Suite and BMC Remedy Analytics and Dashboards.
? Provide technical support, to include: performing on-site visits to develop requirements; on-site installation, engineering validation, and test support, and engineering analysis technical reviews.
? Perform and document technical engineering studies and provide over-the-shoulder training as required.
? Maintains current knowledge of relevant technologies as assigned.
? Participates in special projects as required.
? Travel may be required up to 50%
? 10-15years of directly related experience in systems administration and analysis.
? At least 7years working experience in Remedy IT Service Management (ITSM) version 7.x or greater including the following subsystems and modules: Remedy Service Desk (Incident Management and Problem Management), Remedy Change Management (including Release management), and Remedy Asset management, and/or current Remedy Developer certification in ITSM Versions 7x or greater.
? Extensive experienceworking with integrating BMC Remedy Products in an Enterprise-level environment (at least seven (7) years' experience in in increasing levels of effort).
? ITILv3experience and certification is highly desired
? Experience with BMC Remedy Developer Studio required
? Must possess and maintain a US Top Secret Security Clearance.
Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
teKnoluxion is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
teKnoluxion is a service-disabled veteran owned small business (SDVOSB) that specializes in providing innovative solutions to our customers. Our team of senior engineers, software developers, and program managers are specialists in operations enterprise mgmt, mission support, software development, big data analytics & visualization, cloud computing, large-scale transitions, Agile Software Methodology, software and hardware integration support, and Geospatial Activity Based Intelligence and Data Management experts.