Blackboard Learning Management System Support

Confidential Company  •  Monmouth Junction, NJ

8 - 10 years experience  •  IT Consulting/Services

$80K - $90K
Posted on 03/14/18
Confidential Company
Monmouth Junction, NJ
8 - 10 years experience
IT Consulting/Services
$80K - $90K
Posted on 03/14/18

Salary: $85,000k 

Direct Hire/Permanent

Location: Monmouth, NJ

Responsibilities

  • In partnership with the senior manager and the application developer, support, maintain, document and provide training for the internal group of technology systems, including the Learning Management System the Web appointment scheduling application, OpenScholar
  • Support the faculty, staff and student users of the academic systems by phone support, through service management system communication, and through office visits
  • Plan for and conduct one-on-one and group training sessions in support of the academic systems; develop training sessions audience specific and appropriate for the venue
  • Work closely with faculty and staff to help achieve the successful use of the academic systems in teaching, learning, researching, and course management
  • Produce and maintain self-help resources that complement training, including how-to knowledge articles, FAQs, and training resources for new or upgraded functions or technologies
  • Research trends in academic technology systems and applications, recommend best practices for instructional use of new technologies, and advise faculty on applicability and suitability of applications for given task
  • Assist with the management and maintenance of academic applications, including research, evaluation, testing, upgrading, back-end modification, and writing/maintaining internal technical support documentation

Qualifications

  • A minimum of 7years of experience administering academic systems and supporting end user functions, with at least 5years of experiencesupporting the Blackboard learning management system
  • 5+ years of experience providing customer support for a mid- to large-sized organization
  • 3+ years of experience providing one-on-one and classroom training
  • Experience writing training documentation and support resources
  • Excellent troubleshooting and software testing skills
  • Enthusiasm for learning and developing new skills and keeping abreast of new and emerging educational technologies
  • Interest in the purposeful use of technology in higher education and research
  • Ability to edit basic CSS and HTML

EDUCATION

  • Bachelor's degree, or related work experience
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