Billing Manager

Five9 Inc   •  

San Ramon, CA

Industry: Enterprise Technology


5 - 7 years

Posted 57 days ago

This job is no longer available.

Five9 is a 250 million dollar leader in cloud based contact center solutions and one of the Bay Area's fastest growing companies. Our headquarters is located in San Ramon, CA, and we continue to expand globally. To complement our rapid growth, we are actively sourcing for a Billing Manager to join our Finance & Accounting Team on a full-time basis.

Key Responsibilities:

  • Manage a team of billing specialists and/or supervisors
  • Prepare and process daily billings to ensure client invoices are accurate, consistent with contractual requirements and issued on a timely basis
  • Research and resolve billing, credit and accounts receivable issues
  • Review and reconcile account balances in Accounts Receivable
  • Interface with internal customer service and support organizations on customer inquiries
  • Significant interactions with external customers to answer questions and various billing matters as applicable
  • Assess current billing operations, offer recommendations for improvement, and assist with implementing new processes
  • Collaborate with team members to assist with ad-hoc projects and miscellaneous tasks

Key Skills:

  • 5+ years billing experience, preferably in telephony (i.e. understanding of usage and industry)
  • 2+ years of experience managing a billing team
  • Solid understanding of billing and financial concepts
  • Strong analytical and problem-solving skills
  • Excellent oral, written and interpersonal communications
  • Able to work in stressful situations with firm deadlines
  • Capable of making timely, independent decisions
  • Zuora and experience a huge plus
  • Extremely detail oriented with a keen eye for identifying errors and discrepancies
  • Knowledgeable and experienced with processing, verifying, balancing, and adjusting basic and complex transactions
  • Technically savvy, advanced in Microsoft Excel
  • College degree or equivalent work experience