Billing Assurance Analyst II

Charter Com  •  Riverview, FL

Less than 5 years experience  •  Telecommunications

Salary depends on experience
Posted on 07/21/17
Riverview, FL
Less than 5 years experience
Salary depends on experience
Posted on 07/21/17

This position will be responsible for ensuring customers are properly billed for the services to which they have subscribed. This position works on problems of a moderate scope under detailed guidance.

Actively and consistently support all efforts to ensure accuracy of billing and reduction of billing disputes, thus overall improving the customer experience including the following, but not limited to:

Reduce and/or eliminate billing errors

Perform corrective action as required

Maintain and administer the commercial contracts database

Produce and review reconciliation exception reports and related reports; review logic and recommend any enhancements

Research and validate customer exceptions, using related systems or available resources

Communicate issues with appropriate entities such as customer, sales team and operating units, interfacing with all levels of the organization and outside parties as necessary

Address resolution of customer exceptions; review and revise the processes for management and maintenance of commercial contracts administration, utilizing sales entry/tracking and scanning document retention tools to ensure reporting measures customer service; provide feedback on existing reports and databases and provide assessments or recommendations as requested

Monitor contracts with special billing arrangements or terms of the contract (such as seasonality) and ensure accurate billing

Conduct root cause analysis on customer exceptions and, when necessary, recommend and facilitate appropriate process and/or system improvements

Recommend billing system/order entry enhancements to reduce errors

Support monthly electronic invoice submission process for federal government accounts

Perform other duties as requested by supervisor

Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to analyze and interpret data
Ability to understand process flows
Ability to interpret service contracts as pertained to customer billing
Strong knowledge of Microsoft Office applications, e.g. Excel, Word and PowerPoint
Familiarity with the customer credit process
Excellent verbal and written communication skills
Ability to interact proficiency with peers, clients and other professionals
Ability to communicate issues and proposed solutions at an executive level
Ability to exercise accurate business judgment
Ability to communicate with all levels of company employees, vendors/service providers, customers and prospective customers
Strong organizational skills
Ability to prioritize assignments according to timelines and importance of task
Ability to maintain poise and professional demeanor in stressful situations
Knowledge of CSG and ICOMS billing systems

Bachelor’s degree or equivalent work experience

Related Work Experience Number of Years
Contract review experience 2+
Business Analysis experience 2+
CSG and/or ICOMS experience 2+
Communications industry experience preferred

Office environment
Limited travel required

Requisition Number: 199729BR

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