Bilingual Service Desk Analyst

Confidential Company  •  Tempe, AZ
Salary depends on experience
Posted on 03/06/18 by Cynet Sytems
Confidential Company
Tempe, AZ
IT Consulting/Services
Salary depends on experience
Posted on 03/06/18 Cynet Sytems

We are looking for Bilingual Service Desk Analyst for our client in Tempe, AZ

Job Title: ??Bilingual Service Desk Analyst

Job Location: Tempe, AZ

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.?

Job Description:

  • Looking for Help desk onsite resources in Arizona with bilingual capability (English & Spanish).
  • Respond to requests for technical assistance via phone and electronically  
  • Diagnose and resolve technical hardware and software issues  
  • Research questions using available information resources  
  • Advise user on appropriate action  
  • Follow standard help desk procedures  
  • Log all help desk interactions  
  • Redirect problems to correct resource  
  • Identify and escalate situations requiring urgent attention  
  • Track and route problems and requests and document resolutions  
  • Prepare weekly activity reports  
  •  Inform management of recurring problems  
  • Stay current with system information, changes and updates

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