Bilingual Service Desk Analyst

  •  

Tempe, AZ

Industry: IT Consulting/Services

  •  

Not Specified years

Posted 292 days ago

  by    Cynet Sytems

This job is no longer available.

We are looking for Bilingual Service Desk Analyst for our client in Tempe, AZ

Job Title: ??Bilingual Service Desk Analyst

Job Location: Tempe, AZ

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.?

Job Description:

  • Looking for Help desk onsite resources in Arizona with bilingual capability (English & Spanish).
  • Respond to requests for technical assistance via phone and electronically  
  • Diagnose and resolve technical hardware and software issues  
  • Research questions using available information resources  
  • Advise user on appropriate action  
  • Follow standard help desk procedures  
  • Log all help desk interactions  
  • Redirect problems to correct resource  
  • Identify and escalate situations requiring urgent attention  
  • Track and route problems and requests and document resolutions  
  • Prepare weekly activity reports  
  •  Inform management of recurring problems  
  • Stay current with system information, changes and updates