Bilingual Banking Center Manager

BOK Financial   •  

Albuquerque, NM

Industry: Financial Services


Less than 5 years

Posted 342 days ago


  1. Plans and executes the banking centers’ sales activities to achieve goals set in consumer and small business products and services sales; allocates appropriate activity expectations and production goals; conducts sales meetings, makes business calls, leads teleconsulting efforts, conducts team huddles, conducts product knowledge clinics; ensures plans achieve proper financial growth objectives; Opens accounts and processes loan applications. Fosters an environment of consultative and ethical sales practices, ensure the Needs Assessment requirement process is executed by team members.
  2. Ensures staff activities, processes and behaviors are aligned to deliver an exemplary experience; leads the efforts to recover from customer service breaks and escalates issues to leadership when appropriate; reviews Client Experience results and enacts plans to improve.
  3. Exercise usual authority of a manager including on-boarding, performance appraisals, salary recommendations, coaching and corrective action. Communicate directives from upper management and translates into action items. Ensures compliance to regulations, policies and procedures. Fosters a work environment that creates engaged employees. Active in the recruiting, hiring, on boarding, training, coaching and development of staff; Directly coaches and develops the Assistant Banking Center Manager; Works with the Assistant Banking Center Manager to coach and develop the Relationship Bankers and Tellers; Leads employees to achieve or exceed stated business objectives.
  4. Develops and maintains partnerships with representatives of other Bank lines of business; ensure clients are introduced to the appropriate partner to have their financial needs met. Position banking center team members to effectively sell the total Bank.
  5. Ensures the banking centers are in compliance with established operating policies and procedures and regulatory requirements.




  • Advanced knowledge of consumer financial products and services. Full technical knowledge of core branch banking products and working knowledge of non-core products.
  • Advanced knowledge and understanding of applicable consumer laws and government regulations.
  • Advanced knowledge of sales management techniques and concepts.
  • Excellent client service, relationship building and business development skills.
  • Strong interpersonal, oral and written communication skills.
  • Excellent problem-solving abilities.
  • Proven ability to coach employees for improved performance.
  • Ability to make quality management decisions.
  • Ability to motivate others and demonstrate good team building skills.

This level of knowledge is normally acquired through completion of a Bachelor’s Degree in a business related field and 3 – 5 years experience in a management/supervisory capacity in a financial institution, or equivalent experience of 5 – 7 years. Candidate must meet minimum language requirements in designated second language.


Similar positions include: Financial Center Operations Manager, Branch Manager, Service Manager,