Bilingual Administrative Assistant

Willis Towers Watson   •  

Toronto, ON

Industry: Financial Services


5 - 7 years

Posted 384 days ago

This job is no longer available.

The Business

Willis Towers Watson's Insurance Consulting and Technology business helps clients improve business performance. We use our deep analytical skills to solve practical business problems, applying the latest techniques and software solutions to help clients measure and manage risk and capital, grow revenue and create competitive advantage.

The Role

This position is to support the Insurance Consulting and Technology team. This position requires a passion for client/customer satisfaction as well as the desire to continually tackle new challenges.

This position often requires the handling of sensitive information with professionalism and integrity. As part of our dynamic environment and team you will feel a strong sense of accomplishment as you develop your technical, interpersonal and administrative skills as well as see your efforts contribute to meeting the needs of our clients. Our supportive, team oriented approach will motivate you to do your best while also helping others.

Performance Objectives:


  • Challenging and varied work that fosters continuous development of technical and administrative skills
  • Develop a strong understanding of the Insurance Consulting and TechnologyRisk line of business
  • Work directly with our consultants on a variety of client deliverables
  • Provide advanced level support in the full Microsoft Suite, specifically Word, PowerPoint and Excel
  • Support the development of client documents including presentations and contracts in PowerPoint, Word and other written documentation/communication
  • Ensure quality control/proofreading/editing
  • Seek and participate in key learning and development opportunities/maintain steady progress 
  • Manage meeting/event coordination and preparation
  • Coordinate complex scheduling and travel arrangements; expense reporting
  • Participate in team meetings and support the capturing and completion of next steps and action items
  • Support administrative needs of leaders in partnership with other administrative staff


  • Build strong relationships internally and collaborate effectively on cross-functional teams
  • Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
  • Work in a supportive, team oriented environment 
  • Support the collaborative team environment by partnering with other administrative staff through workflow, partnership and team work to support all team needs 


  • Oversee client project administration (including project set-up and contract administration, file maintenance, etc.)
  • Provide assistance in new business activities – some market research, go/no-go decisions
  • Deliver on projects to meet or exceed client expectations
  • Increase efficiency by identifying ways to improve processes
  • Build strong relationships with clients particularly administrative support; serve our clients in a professional and collaborative manner


  • Prepare client invoices and generate client/project financialreports in a timely fashion as needed
  • Research billing and expense discrepancies

Job Requirements

The Requirements

• 6 + years’ experience in a professional services environment, experience in supporting an accounting function, or billing/invoicing, is a strong asset 
• Strong organizational skills, with proven experience prioritizing work and coordinating several projects at one time
• Ability to remain calm under pressure and maintain a professional demeanor
• A strong focus on detail and accuracy of work
• Ability to take full ownership of assigned work and follow through to completion
• An innate desire to produce high-quality work and earn respect
• Exceptional problem solving, critical thinking and customer service skills
• Flexibility: able to adapt to different people, work assignments and evolving company systems/policies
• A learning orientation both for the business and new technologies
• Strong interpersonal and project/time management skills
• Ability to communicate openly and effectively both verbally and in writing
• Advanced working knowledge of Microsoft Word, PowerPoint and Excel; Microsoft certification a plus
• Experience providing administrative support to multiple parties simultaneously
• Available to work 8:30 – 5:30pm with the flexibility to work overtime during peak periods
• Bilingual (French & English) 
• Bachelor’s degreepreferred

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability