Benefits Navigator


New York, NY

Industry: Non-Profit


Less than 5 years

Posted 354 days ago

  by    Benjamin Workman

NADAP, Inc - Manhattan, NY

This person must:

  • be a fluent in French and bilingual French/English
  • be passionate about helping people and experienced in customer service and/or sales


NADAP, Inc. is a multi-service non-profit agency dedicated to helping people with medical, behavioral health and social service needs to become self sufficient. NADAP has 40 years of experience operating programs that assist disadvantaged populations in New York City and Nassau County. NADAP's services include assessment, care coordination, case management, professional training, and job preparation, placement and retention services.NADAP provides services to more than 25,000 people annually. Visit us at

Program Description:


NADAP, Inc. is seeking full-time Benefits Navigators for a new initiative which facilitates enrollment of New YorkCity residents into the Health Insurance Marketplace. The goal of the program is to educate and assist individuals, small businesses (less than 50 employees) and their employees to enroll in the Marketplace including Medicaid,CHIP, and Qualified Health Plans.

Job Summary: 


Navigators will work with participants to enroll them online into the NY State Health Insurance Marketplace.



  • Provides education and enrollment services to individuals, small businesses and their employees about the State’s healthcare plans
  • Achieves monthly contractual goals
  • Builds relationships with local community leaders
  • Works at network partner sites to actively market and promote the program to target populations
  • Guides individuals through the Marketplace’s enrollment process
  • Enters service information into NADAP’s database, produces weekly enrollmentreports, and writes post-eventreports
  • Works with on-site organizations to coordinate referrals for eligible participants
  • Conducts outreach to community and participates in marketingevents
  • Identifies and contacts eligible participants, through face-to-face outreach, email, phone
  • Schedules appointments with eligible participants, and follows-up with reminders, including phone and email contact
  • Attends staff meetings, trainings and provides program updates to manager



  • Education: High school diplomarequired; Bachelor’s degreepreferred
  • Experience: One year of job-related experiencepreferably in enrollment and outreach activities
  • Bilingual French speaker is required
  • Proficient withMS Office (Excel, PowerPoint, Outlook) and online research
  • Able to present in group settings
  • Positive attitude, flexibility, attention to detail, strong organizational skills and an ability to multitask
  • Ability to work flexible hours with a rotating schedule. Work late nights and on weekends on occasions

Job Type: Full-time


  • High school or equivalent


  • Sales or Customer Service: 1year


  • French