Banking Center Manager I, Retail Bank
The Banking Center Manager is responsible for the overall leadership, management and success of a Retail Banking Center. This is accomplished by 1) meeting or exceeding sales goals, 2) providing effective leadership, 3) achieving prescribed customer service levels, 4) possessing a thorough knowledge of the Bank's products and services, policies, procedures and operating systems, 5) developing and expanding customer relationships and 6) executing operational management objectives.
Successful incumbents show managerial courage, provide development to direct reports, focus on the customer, have a drive for results, are adept at managing vision and purpose, have presentation skills and promote problem resolution.
1. Sales Leadership
a. Lead and direct sales, service and business development activities to achieve targeted results in the categories of deposits and customer relationship growth, customer retention, revenue, market share and customer/employee commitment and satisfaction.
b. Make proactive calls to high-value customers and non-customers in order to identify potential opportunities for retention and growth of customer relationships.
c. Develop and maintain relationships with assigned internal business partners such as Mortgage, Small Business Banking, Wealth and Institutional Management, Business Banking and Securities; in order to develop lasting customer relationships and refer clients and prospects to each other.
d. Actively coach and model behaviors concerning sales and services. Use all sales tools, including profiling customers' needs through the use of various technologies and sales coaching tools to ensure a consistent and valued customer experience.
2. Talent Leadership
a. Lead, coach and manage a banking center team. Ensure the development and performance of employees in the areas of remarkable customer experience, service excellence, relationship management, in-depth consumer and business product/service knowledge and execution.
b. Manage and be held accountable for individual and team sales production goals and quality service levels.
c. Develop and manage a high-performing team. Directly manage the Human Resources processes for employees including selection, training, performance management, disciplinary actions, individual career development and retention.
a. Accountable for the compliance with applicable federal, state, and local laws and regulations; and Comerica policies and procedures. Recommend corrections when necessary. Ensure compliance and completion of necessary compliance related training.
b. Provide transactional customer service, including but not limited to the following: Accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions, as needed.
a. Demonstrate Comerica's commitment to the communities in which we serve by being actively involved in the local community organizations.
a. All other duties as assigned.
No relocation assistance is provided for this position.
Travel is not required of this position.
- Bachelor's degree from an accredited university OR High School Diploman (or the Equivalent) and 4 years of Financial Services experience
- 3 years of management experience with staff development; i.e., direct management of staff to include responsibility for coaching, sales leadership and operations
- 2 years of business development experience in Retail or Financial sales
- 1 year of experience with MS Word and MS Excel