Axcelerate Technical Lead

Confidential Company  •  San Jose, CA

5 - 7 years experience  •  IT Consulting/Services

Salary depends on experience
Posted on 12/06/17 by Cynet Sytems
San Jose, CA
5 - 7 years experience
IT Consulting/Services
Salary depends on experience
Posted on 12/06/17 by Cynet Sytems

?We are looking for Axcelerate Technical Lead for our client in San Jose, CA

Job Title: Axcelerate Technical Lead

Job Location: San Jose, CA

Job Type: Contract – 12 Months / Contract to Hire / Direct Hire

Job Description:

  • As the Axcelerate Technical Lead, you own all operational support aspects of Axcelerate, one the most critical internal applications at client. 
  • Axcelerate is an eDiscovery processing platform licensed from OpenText/Recommind

Minimum Qualifications:

  • Experience with the management, security and optimization of large Windows deployments including Windows2008 R2 and 2012 R2.
  • Experience in Powershell automation.
  • Experience with designing and implementing build automation, and configuration management for operating system platforms.
  • Expert ability to troubleshoot OS and application issues in Windows and understanding of Windowssecurity including host level firewalls.
  • Experience with operational aspects of running java applications such as: monitoring, tuning and troubleshooting a JVM.
  • Highly familiar with standard JVM tooling like jhat, jvisualvm, jmap and able to use said tools in root cause analysis and troubleshooting.
  • Experience with acting as Technical Leader in medium to large service integrations.
  • Experience with acting as an Ops Lead for critical services.
  • Experience with standard Windows tools (eg. perfmon, dumpcap) and being able to leverage them in troubleshooting.
  • Strong understanding of eDiscovery concepts and processes
  • Experience operating and supporting eDiscovery processing platforms
  • Excellent communication skills

Preferred Qualifications:

  • Experience implementing and supporting a recent version of the Recommind Axcelerate platform
  • BA/BS degree in a technical field with 5 years of industry related experience.
  • Enterprise Windows fleet management background in a mixed environment (Linux, Windows, Mac OS X, etc.).
  • Experience with setting up and running virtualization technologies like Vmware, Xen or etc.
  • Experience programming with one or more of: C, C++, Java, Python, Perl, Go, Ruby.
  • Experience designing and implementing scalable systems.

Responsibilities:    

  • Set technical direction for Axcelerate service according to the direction of business and infrastructure solution leads
  • Lead day-to-day activities of the Axcelerate support team, which is responsible for:
  • Tier 1-2 support of legal discovery operation teams
  • Proactive and reactive support and maintenance of Axcelerate systems
  • Project work to improve, upgrade, and augment the Axcelerate service
  • Run recurring operational meetings.
  • Own operational ticket queue and ensure ticket completion within defined SLOs.
  • Develop and implement process improvements.
  • Develop and maintain system and support documentation, and lead others to do the same
  • Lead development of tooling and infrastructure improvements.
  • Follow client’s best practices for incident management and postmortem process.
  • Train new team members.
  • Lead operational projects such as logging improvements, monitoring updates and etc.
  • Participate in team’s on-call rotation when necessary.
  • Closely collaborate with the Legal, LegalWorks, and client infrastructure teams.
  • Support, maintain and deploy team-supported infrastructure and documentation.
  • Work in an incredibly fast-paced environment while ensuring the uptime and availability of the service.
  • Be innovative in the approach to running and improving the service.
  • Work closely with various network and software engineering and vendor teams.
  • Additional responsibilities as may be determined by the business and infrastructure solution leads to address the changing needs of client’s Legal Discovery team

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