AVP Servicing Internal Audit

New American Funding   •  

Austin, TX

Industry: Finance & Insurance


5 - 7 years

Posted 37 days ago

Position Summary:

The AVP Servicing Internal Audit is one of many key members of the Internal Audit Department. This position is responsible for assisting and working with the Servicing Internal Audit team who will conduct specific loan servicing audits and reviews directed towards compliance with NAF Servicing Policy and Procedures and Regulatory guidelines. The AVP Servicing Internal Audit position is responsible to monitor and coordinate the efforts of the audit team while they are conducting substantive audits and reviews as well as making recommendations for improvements within the audit process. It is equally as important that the AVP Servicing Internal continue to provide ongoing training to the audit staff to maximize performance and regulatory understanding while ensuring adherence to standards developed in partnership with Legal and Compliance departments. A solid background in Loan Servicing, Quality Control and Quality Assurance is essential. A minimum of 5 years audit management experience is required. It is important for the AVP Servicing Internal Audit to have both a team orientated point of view as well as being able to work on assigned projects which may take time away from the daily oversight of the of audit team. The AVP Servicing Internal Audit needs to be able to collaborate with Sr. Management to provide value-added audit results, review recommendations for improvement, and write audit reports for executive management. The AVP of Servicing Internal Audit must also demonstrate and fully explain the overall vison of the audit department to staff and how the servicing audit team can provide the firm with effective and meaning audit result.


  • Ability to develop, review and implement new tests as needed or required.
  • Perform discretionary, special and required audits.
  • Train and continue to develop analytic skills of staff.
  • Interpret and assemble reporting to identify potential process breakdowns and any potential impact to the firm.
  • Continue to re-enforce the work flow within the audit team to meet the Firm's objective and audit schedules.
  • Document work performed to support audit scope and conclusions
  • Evaluate audit results/findings, and ensure audit information is presented clearly, concisely and accurately and escalate to management as needed.
  • Participate in the development and Management of remediation/corrective action process.
  • Recommend changes to testing procedures based on completed findings if needed.
  • Maintain awareness of changes to regulatory, operational and investor guidelines
  • Participate in company sponsored training events to further develop industry knowledge and business lending requirements.
  • Review completed work by audit team members to ensure adherence to the accepted audit / review practices.
  • Management of monthly reporting of audits/test findings with the Business Owners, Department Managers and Senior Management staff as may be needed.
  • Complete additional tasks as requested or assigns.


  • 5 years audit management experience is required.
  • Understand risk and risk management techniques
  • Black Knight / MSP experience preferred
  • Bachelor's Degree or equivalent business experience.
  • Robust loan servicing mortgage industry experience is highly desirable.
  • Ability to handle multiple projects if needed.
  • Strong business acumen with ability to work with people having a diverse background.
  • Ability to build relationships across the organization.
  • Proficient with Microsoft Office Products. (Excel, Word, Outlook, Power Point)
  • Ability to work within a team environment as well as independently.
  • Effective communicator both written and oral.
  • Strong listening skills.
  • Takes initiative by proactively identifying what needs to be done and acts
  • Stays up to date with industry/regulatory changes and professional standards

Desired Education/Experience:

  1. Bachelor's Degree or equivalent business experience.
  2. 5+ years audit management experience is required.
  3. Mortgage Servicing Experience

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.

Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.