AVP, Product Manager - Pets Best at Synchrony in Remote

Job ID: 2000001967

Job Description:

Role Summary/Purpose:

This role will be responsible for planning, managing, and delivering projects to improve the Pets Best web and mobile apps. They will be a driving force in determining the pricing and product recommendations we offer customers, and ensuring they are optimized for conversion, retention, and profitability. The ideal candidate will have a deep analytical background, experience working within and agile product development process, and have a passion for building great customer experiences.

Essential Responsibilities:

Build a deep understanding of customer needs and business goals

Develop a process to analyze pricing recommendations and optimize for conversion, retention, and profitability

Build and maintain a product roadmap with input from internal and external stakeholders

Collaborate with IT and various departments to implement new feature enhancements

Analyze test results, user behavior and business performance to make effective decisions

Present learnings and recommendations to internal and external business partners

Document feature and UAT requirements, findings, and business processes to support continuous improvement

Qualifications/Requirements:

Bachelor’s degree and 2+ years of technology marketing experience with experience in areas such as ecommerce, product development, user experience, channel management; and strategic planning and analysis or 4+ years of equivalent work experience

Desired Characteristics:

Strong analytical ability

Proficient project management skills

Technically adept with demonstrated experience in product management

Excellent oral and written communication skills

Ability to work cross-functionally and in a small team environment

Experience working with technical teams within the IT/Agile framework.

Eligibility Requirements:

You must be 18 years or older

You must have a high school diploma or equivalent

You must be willing to take a drug test and submit to a background investigation as part of the onboarding process

You must be able to satisfy the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994

New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

Grade/Level: 10

Job Family Group:

Marketing