AVP, Individual Giving in Washington, DC

National Multiple Sclerosis Society   •  

Washington, DC 20001

Industry: Education, Government & Non-Profit


8 - 10 years

Posted 56 days ago


Minimum Education:

  • Bachelor of Arts or Science preferably in Business Management, Marketing, or Communications

Professional License/Certification Required:

  • CFRE Preferred

Minimum Experience:

  • 7-10 years of experience in fundraising development with expertise and demonstrated ability in closing gifts and track record of coaching and supervising fundraising staff
  • Strong interpersonal skills to navigate effective communication between staff at director, manager and specialist levels as well as MGOs, Presidents, Executive Directors and leadership volunteers
  • Solid knowledge of annual giving, donor prospecting, cultivation and planned giving. Able to articulate and help others craft a solid case for giving and engagement.
  • High degree of organization, attention to detail and ability to manage deadlines in a fast-paced environment.
  • Ability to anticipate changing market needs and initiate long-range planning.
  • Able to assess staff talent, mentor and train others toward a shared vision.
  • A professional and resourceful style; the ability to work independently and as a team player, to take initiative, and to manage multiple tasks and projects at a time.
  • Excellent interpersonal skills, including ability to communicate effectively and professionally with executive staff and board members
  • Ability to enter data into a CRM, pull reports to provide ongoing evidence of activities and donor asks.


  • Proficient in computer-based information systems.
  • Experience with Salesforce and/or a CRM is preferred.
  • Solid understanding of the identification, cultivation, solicitation and stewardship cycle of major and planned gift prospects and donors.
  • Experience with prescribed donor database management practices, and in generating queries and reports to guide staff performance is preferred.
  • Excellent verbal and written communication skills, strong analytical skills, ability to mediate, negotiate and resolve conflicts independently, excellent organizational skills and attention to detail and understanding of budgets and finance.
  • Ability to build relationships with senior staff, national board members, and external organizations and work with people from a variety of personalities, cultures and settings.
  • Uses an independent working style and facilitates regular and productive communication with direct supervisor and senior management.
  • Commitment to the mission, vision, cultural values, and expectations of the National MS Society
  • (IF APPLICABLE) This position will be required to drive/travel on Society business. Candidate must possess a valid driver's license, proof of insurance and reliable transportation. The Society does run motor vehicle checks for all positions which require driving and the applicant must meet the Society guidelines.
  • (IF APPLICABLE) Availability to work occasional nights and weekends to support events, committee meetings, etc
  • This position will be required to drive/travel on Society business. Candidate must possess a valid driver's license, proof of insurance, and reliable transportation. The Society does run motor vehicle checks for all positions which require driving and the applicant must meet the Society guidelines.

The National Multiple Sclerosis Society provides a highly competitive, comprehensive benefit package to employees. These benefits include a considerable Paid Time Off Plan; Paid Holidays; 401k Retirement Savings Plan with Society match; Educational Reimbursement Plan; Professional Development Assistance; Commuter Benefit Plan; Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Life Assistance Plan as well as additional voluntary benefit offerings.

Position Summary

The National Multiple Sclerosis Society is a national non-profit that exists because there are people with MS. Our vision is a world free of MS. Everything we do is focused so that people affected by MS can live their best lives as we stop MS in its tracks, restore what has been lost and end MS forever.

We are more than an organization. We are a movement. United in our collective power to do something about MS now and end this disease forever. At the National MS Society you have the opportunity to make a real difference in the lives of those living with MS and their families.

As a member of the Society team, you'll work in an environment that values collaboration, innovation, diverse perspectives, and most of all a relentless resolve so people with MS can live their best lives.

The national Associate Vice President, Individual Giving is responsible for the operational plan and budget development and execution for the Society's mid-level giving program representing $12+ million in revenue annually. The AVP ensures the Society maximizes best practices, consistent excellent execution, understands and incorporates emerging trends and innovations and implements in markets.

This role leads a distributed team of 20 individual giving fundraisers to meet established mid-level market revenue and donor growth, in addition to carrying its own discreet portfolio of prospects. Mid-Level giving range is defined as $1,000 to $24,999 and is the critical pipeline to major gifts for the organization.

This role is responsible for increasing revenue, retention and acquisition of individual giving donors through a strong partnership with market presidents and executive directors in addition to volunteer leaders. The role is expected to manage and coach staff in meeting their budgeted goals while managing a personal revenue goal and a shared team revenue goal.

Essential Function/Responsibility

1. Mid-Level Individual Giving Fundraising

  • Assist VP of Individual Giving in collaboration with AVP of Major Giving and AVP of Donor Experience to implement a uniform, consistent process for planning, analysis, training and execution of mid-level individual giving across markets
  • Directly supervise fundraising directors and lead the full mid-level team of 20 staff responsible for managing their portfolios and increasing revenue in markets
  • Guide Directors to qualify their territory prospect lists, determine quarterly goals and monitor steps, process and journey toward gift closures
  • Facilitate close collaboration between mid-level team, market leaders, and major gift officers to develop and promote strategies that support donor relationships at all levels and to produce revenue growth
  • Establish protocols and signal budget needs for mid-level giving across the country to ensure alignment with the Society's fiscal year budget and plans; monitor team expenses and revenue; ensure appropriate controls are implemented and goals are met.
  • Ensure the mid-level giving team uses tools and resources for planning donor receptions, cultivation strategies and solicitation and stewardship to ensure consistent and thoughtful outreach.
  • Ensure understanding of and adherence to Individual Giving operational plans and processes and communicate areas of improvement for ongoing refinement

2. Active Portfolio Management

  • Manage discreet portfolio of new and retained donors through meaningful interactions and execution of appropriate relationship building steps to increase Individual Giving revenue.
  • Actively identify top relationships within portfolio to strategically align moves management plans.
  • Engage with donors in a variety of ways to identify specific donor interests and deepen their connection to the organization.
  • Participate in all relationship management meetings to facilitate collaboration.
  • Work collaboratively with Individual Giving Staff, market leaders as well as key market volunteers to identify, cultivate and solicit donors.
  • Leverage national donor cultivation and stewardship opportunities to increase meaningful donor interactions.

3. Administration

  • Actively record and upload interactions for all assigned donors.
  • Qualify prospects within prospect pool and assist Director in making team assignments.
  • Regularly review budgets, financial reports and other meaningful reports to help ensure the team is meeting revenue and performance goals.

4. Volunteer Engagement

  • Increase the number of Society volunteers, recognizing and recruiting talent (Managing Relationships, Being Open and Receptive)
  • Engage volunteers, effectively communicating and facilitating meaningful opportunities across all functions. (Communication)
  • Partner with volunteers to accomplish our work. (Getting Work Done through Others, Getting Organized, Managing Work Processes, and Overcoming Obstacles)
  • Cultivate volunteers, seeking and providing feedback and sharing opportunities for reciprocal growth and learning. We recognize the contributions of all volunteers. (Communication, Inspiring Others, People Management, Learning, Being Open and Receptive)

Valid Through: 2019-11-11