AVP, Chief Product Owner

Unum Group   •  

Portland, ME

Industry: Healthcare


5 - 7 years

Posted 33 days ago

General Summary:

The Product Manager serves as a business owner across all platforms for Unum's HR Connect. They are accountable for achieving select business, operational, usage and financial goals for HR Connect. This role provides leadership and guidance to Product Owners across all platforms in HR Connect in the development and management of a cross platform digital eco-system aimed at accelerating Unum's goal of delighting customers. Product Managers are thought leaders who influence the organization. They represent customers and own the major product backlogs, defining scope (epics), success criteria, strategy and prioritization of key initiatives to achieve business output goals. They play a central leadership role in the strategic imperative of enabling our business digitalization through the development and delivery of market leading products and services in our chosen categories. They have end-to-end responsibility delivering aggressive business objectives by applying Scaled Agile methodology e.g. design and implementation of continuous changes within the area of responsibility in line with business objectives (within budget, timelines and quality standards) considering the overall strategy of Operations, Technology and UUS/Colonial Life. They will drive new digital operating models and services aimed at advancing the customer experience and ease of doing business with Unum.Principal Duties & Responsibilities:

  • Proven track record in leading business and technology transformations with successful outcomes
  • Responsible for (long term) planning and directing an organization's strategic agenda including long range goals within customer experience
  • End to end business and IT planning and prioritization to deliver digital experience and service goals and align teams with the highest business value
  • Implement and manage Lean Management system in partnership with Customer Experience and Process experts to:
  • Focus on changing culture & behavior for sustainable growth;
  • Adding strong end-to-end focus on process improvement;
  • Enable faster benefit realization through the agile use of technology;
  • Continue tracking, huddles, side by sides, & Process standardization;
  • Setting up and managing the Scaled Agile Framework for a value stream and Program ceremonies
  • Initiate and proposes strategies within focus on delivering a simple, modern and personal customer experience
  • Initiate and execute Portfolio Assessments that leverage economic modeling; accountable to deliver a high return portfolio of Epics
  • Define new products, processes and propositions based on Portfolio Assessments;
  • Contribute in the development of the change agenda: propose designs, course and prioritization in partnership with Business Leadership based on change agenda setting and manage change project Portfolio;
  • In charge of design and implementation of the change agenda within the area of responsibility by consulting, pro-active informing, monitoring and steering;
  • Supervises on innovation, standardization and optimization of products and processes regarding functionalities and applicable technology within the framework and standards;
  • Contribute to knowledge management and skills development within the area of responsibility including steering on standardization and simplification of activities
  • Will be the primary contact for the decision maker for the portfolio of work
  • Effectively collaborate with and influence a variety of internal business partners (e.g. IT, members of the sales organization, administration, marketing, claims and underwriting) in ensuring the design and development of our offerings align with our strategic intent and the evolving market opportunities
  • Collaborate across all functional areas to ensure the right resources are allocated to Product and change initiatives
  • Manage cross initiative decisions / tradeoff evaluations

Job Specifications

  • Requires Bachelor's degree. Masters preferred.
  • Exhibits strong leadership skills, including the ability to effectively partner, problem solve, and influence others.
  • Unique combination of problem solving, analytical and strong project management skills across business and IT
  • Must be a strategic thinker but able to execute at a tactical level
  • Product ownership, Technology Acumen and Change experience of 5+ years required.
  • Proven ability to understand and balance distribution needs and considerations with risk management considerations to achieve desired objectives.
  • Strong customer focus, with a track record of using customer insights to shape product strategy and drive detailed tradeoffs.
  • Adept at analyzing competitive and adjacent products and using those insights to improve the product and anticipate competitive threats before they happen.
  • Ability to prioritize competing opportunities, balance market needs with business priorities, manage conflict and articulate the rationale behind decisions.
  • Successful at leading complex projects across a matrixed organization and demonstrated ability as a thought leader.
  • Makes decisions confidently and wisely, adequately considering alternatives.
  • Demonstrates high levels of judgment, ownership and accountability.
  • High energy and the willingness to work in a fast-paced environment.
  • Vocally self-critical and focused on continuous improvement of self, team and product.
  • Creative thinker and problem solver who can confidently express complex ideas in an articulate, concise manner.
  • Strong technology acumen and seeks to understand emerging technologies in partnership with IT
  • Proven abilities regarding talent development, inclusive of attracting, developing and retaining talent.
  • Proficient in cultivating a strong personal network across the organization
  • Develops other product owners to demonstrate similar skills and qualifications
  • Demonstrated results against 'We are Unum' principles