Req ID: 25228
Employment Status: AF - Active - Regular - Full Time
The Associate Chief Information Officer (ACIO) is responsible for planning, developing, implementing, and operationally managing a portfolio of applications, and IS services. The ACIO is a key member of the senior management team of the Information Services Department and member of the Information Services Executive Committee (ISEC), acting as a team to provide overall leadership for all IS functions supporting CHOP. ACIO collaborates with the CIO to strategize, manage, integrate and coordinate the overall IT direction. The ACIO subsumes many of the responsibilities of the CIO in support of running the Information Services department, engages with the CIO to determine broader organizational direction and ensures the execution of the IS Strategic Plan.
The ACIO has responsibility to ensure complete alignment of their portfolio at CHOP, direct creation of SLAs, and organizational structure and process to support consistent service delivery. Key dependencies for success require alignment with the other members of the ISEC, CIO direct reports and Informatics colleagues.
In conjunction with the CIO, the ACIO acts as a liaison between IS and CHOP executive leadership and clinicians creating business strategies to achieve alignment with technology capabilities and organizational roadmaps. In this role, the ACIO strives to ensure that technology meets the requirements of the business and clinical functions of CHOP.
The ACIO can represent the CIO as needed at any meeting and functions as an executive leader at CHOP participating in the CEO Council and other meetings as appropriate and, as such, exhibits executive behaviors at all times.
The ACIO manages a comprehensive and diverse set of application teams, vendor relations, processes and methodologies. He/she aligns with senior executives / clinicians and shares the responsibility for ensuring overall business performance, departmental human resources and client satisfaction. The ACIO ensures compliance with all CHOP policies and procedures while fostering patient safety, championing information security and promoting transformational innovation.
This position has the following responsibilities:
- Strategy and planning,
- Implementation of new or replacement applications,
- Business and Enterprise Application service delivery including, maintenance, operational support, optimization, upgrades, and enhancements,
- Building and maintaining strong relationships with Clinical and Business executives and leaders, for all Business Applications, and other designated areas as assigned;
- Enterprise applications
- Enterprise Resource Planning
- Finance applications
- HR applications
- Web infrastructure applications
- Custom development
- Enterprise integration engine and interfaces
- Patient Access systems, including Epic and other third party vendors
- Revenue Cycle systems, including Epic and other third party systems
- Health Information Management (HIM) applications
- Identity Management
Strategic Thinking and Leadership
- Lead efforts to develop the strategy for Business Applications at CHOP in close collaboration with clinicians, administrators, and key staff. Take accountability for execution of the strategy.
- Provide overall strategic direction and management of the governance, and delivery of services by the respective teams for Business & Enterprise Applications.
- From a broader perspective, participate in CHOP IS strategic planning activities representing the clinical and business needs for the areas of responsibility that are supported. Additionally, insure alignment with organizational goals & objectives.
- Lead a strategic shift and pivot towards innovation, optimization and standardization in application development, including integration of systems.
- Provide thought leadership and execution of shared services with our business partners, creating a model that can be leveraged across multiple domains.
- Hold leadership roles in varying capacities of governance to ensure collaboration and partnership in supporting the organization's strategic initiatives.
- Coordinate with clinical and operational leadership to ensure relevant decisions are timely and effective.
- Consistently implement agreed upon program methodologies and tools, providing leadership and influence over the selection and implementation of those tools.
- Lead and participate in appropriate meetings including: governance, program/project executive sponsors, steering committees and other targeted committees, etc.
- Develop and execute strategies for: (a) insuring oversight and governance for Business Applications, (b) facilitating open and transparent communications, and (c) promoting a culture of teamwork with clinical and operational leaders. Examples of this are Financial Applications Governance, PARC Governance Committee, Galileo leadership committee, etc.
- Provide overall direction and management of the scope, timing, budget and delivery of Business Applications, operations support, optimization and enhancements, implementations, and application upgrades. Manage a team of approximately 115 staff and contractors.
- Oversee strategic and enterprise-planning activities as it relates to Business and Enterprise applications, representing the business and clinical needs for the supported areas of responsibility.
- Combine expertise from Web and Application Development, Integration and Dev/Ops to rapidly prototype and test new technologies in support of enterprise initiatives and strategies.
- Champion and build capacity in leading edge technologies, focusing on automation and continuous process improvement.
- Champion and ensure continuous process improvement in all areas of responsibility.
- Collaboration and partnership with Marketing and Public Relations to ensure ideal web presence is established and maintained
- Collaboration and partnership with leadership across Patient Access, Revenue Cycle, HIM, Finance, HR, Supply Chain and Hospital Operations to ensure alignment, prioritization standards and high touch service.
- Support and empower Sr. Directors in each respective team under Business Applications portfolio to provide strategic leadership and partnership to their teams.
- Coordinate with IS Directors and Managers responsible for the PMO, security, testing function, and infrastructure groups to develop comprehensive, quality architectures, methodologies and strategies to support the implementation and on-going operation of Business Applications.
- Insure current, accurate documentation to support operation and maintenance of the systems and oversee ongoing training of IS and user staff.
Workforce Planning and Management
- Interview and hire qualified leaders on the teams.
- Maintain and update IS career ladders and ensure current job descriptions for each position
- Facilitate an environment in which all employees are encouraged and supported so that they perform at their highest level. Oversee departmental performance management processes so that employees receive ongoing feedback and developmental coaching. Collaborate with the leaders, project managers and staff to maintain a culture that supports employee retention and satisfaction.
- Encourage and support training and development opportunities for staff
- Collaborate with all department leaders to develop, document and monitor adherence to IMPACT performance goals. Assist with ensuring that employee evaluations are accurate, on time and consistent with the job descriptions.
- Regularly assess the organizational structure of the teams and determine if the clinical and business needs of the supported areas of responsibility are being met. Develop alternatives as needed, with the approval of the CIO, communicate, and implement them.
- Ensure employee and stakeholder satisfaction are being measured, performance maintained and results communicated appropriately.
Performance, Project and Change Management
- Develop and regularly communicate performance metrics (dashboards, key indicators, etc.) to relevant clinical and business leaders regarding activities within responsibility areas.
- Lead and enforce effective change management processes to ensure successful use and adoption of new tools and processes.
- Coordinate with clinical and operational leadership to ensure relevant decisions are timely and effective. Implement agreed upon program methodologies and tools, providing leadership and influence over the selection and implementation of those tools.
- Coordinate within Information Services to develop comprehensive, quality architectures, methodologies and strategies to support implementation and on-going operations.
- Ensure current, accurate documentation to support operation and maintenance of the systems and related training.
- Manage the System Development Life Cycle for applications including requirements, process documentation and management of user relationships
- Align projects to the institution's strategic priorities and customer requirements through the project initiation processes
- Jointly manage projects with the PMO, typically functioning as the IS Sponsor
Financial Planning, Vendor Management and Optimization
- Oversee and provide input into the strategic budget, annual IS Budget process and 7-year capital budget.
- Track all capital and operating budgets.
- Ensure fiscal responsibility within all teams for area of responsibility
- Oversee management of cost centers using designated financial tools and variance reporting
- Collaborate with Supply Chain and third parties to develop strategic vendor partnerships for arears of responsibility
- Negotiate initial contracts in cooperation with Supply Chain to maximize CHOP's service and minimize cost
- Review contracts on a regular basis and renegotiate terms as needed to align with current requirements
- Maintain relationships with strategic vendors to maximize CHOP's position
Regulatory and Compliance
- Conduct job responsibilities in compliance with CHOP policies and procedures.
- Actively support implementation of Information Security standards and requirements
- Follow CMS, State and local laws, JCAHO standards and other appropriate agencies rules and regulations.
Required Education and Experience
Required Education: Bachelor of Science
- Minimum of ten (10) years' experience in healthcare operations, information systems, or equivalent.
- Experience in managing a complex portfolio of applications and services
Additional requirements listed on CHOP's career page.
All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.
Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).
Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.
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