Provide customer support, assistance, and orientation for all switches and related telephony infrastructure systems utilized by end users. Interact with users to repair, replace, program, and maintain all switches, peripherals, software, hardware configurations, and communication networking equipment ensuring proper system operation. Provide technical assistance to current and potential users to mitigate IT systems operations disruptions. Provide technical hands-on and remote access assistance with telephone installations, hardware configurations, and communication networking. Administer customer voicemail accounts and provide initial orientation to new customers. Create and delete user accounts, assign and reset passwords. Manage infrastructure devices and systems using the latest approved software tools. Participate in meetings, discussions, committees, or special IT projects as needed. Analyze areas of concern, identify problems, and resolve conflicts as they arise. Review, update, and generate documents supporting the communication systems.
3+ years experience providing inside plant support for telephone or telecommunication systems. Extensive experience with Avaya switches as well as related switch concepts. Experience in telephony and cable systems architecture, integration techniques, and testing methods. Able to analyze complexities of existing technology, understanding of maintenance and administration position testing applications, and be able to read, assess, and understand testing results. May be required to crawl under/behind customer work environments to gain access networking equipment. Must be a US citizen.