We are looking for AV Support Technician? for our client in Melville, NY
Job Title: AV Support Technician
Job Location: Melville, NY
Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire
?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.?
- Collaboration Services Concierge is a technical role responsible for L1 AV and collaboration support, incident triage, meeting scheduling and bridging services.
- Manage 24/7/365 Collaboration Services Assistance Line.
- Dedicated phone support with a personalized number
- Warm transfer option to-from Service Desk
- Support mixed environments with different products, equipment and 3rd party vendors.
- SC ticket triage and L1troubleshooting
- Log all incidents and requests in Service Now
- Scheduling video conferences
- Launching and monitoring conferences
- Recording, streaming and archiving video meetings
- Provide assistance with eventscheduling, planning and coordinate on-site support as needed.
- Provide in-conference support during calls:
- Proactive monitoring for the duration of the call
- Bridging additional participants
- Adding additional meeting resources