AV Support Technician

  •  

Melville, NY

Not Specified years

Posted 300 days ago

  by    Cynet Sytems

This job is no longer available.

We are looking for AV Support Technician? for our client in Melville, NY

Job Title: AV Support Technician

Job Location: Melville, NY

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.? 

Job Description:

  • Collaboration Services Concierge is a technical role responsible for L1 AV and collaboration support, incident triage, meeting scheduling and bridging services. 

Job Responsibilities:

  • Manage 24/7/365 Collaboration Services Assistance Line. 
  • Dedicated phone support with a personalized number
  • Warm transfer option to-from Service Desk
  • Support mixed environments with different products, equipment and 3rd party vendors.
  • SC ticket triage and L1troubleshooting
  • Log all incidents and requests in Service Now
  • Scheduling video conferences
  • Launching and monitoring conferences
  • Recording, streaming and archiving video meetings
  • Provide assistance with eventscheduling, planning and coordinate on-site support as needed.
  • Provide in-conference support during calls:
  • Proactive monitoring for the duration of the call
  • Bridging additional participants
  • Adding additional meeting resources
  • Reporting