AV Support Technician

Confidential Company  •  Melville, NY

Salary depends on experience
Posted on 03/24/18 by Cynet Sytems
Confidential Company
Melville, NY
Salary depends on experience
Posted on 03/24/18 Cynet Sytems

We are looking for AV Support Technician? for our client in Melville, NY

Job Title: AV Support Technician

Job Location: Melville, NY

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.? 

Job Description:

  • Collaboration Services Concierge is a technical role responsible for L1 AV and collaboration support, incident triage, meeting scheduling and bridging services. 

Job Responsibilities:

  • Manage 24/7/365 Collaboration Services Assistance Line. 
  • Dedicated phone support with a personalized number
  • Warm transfer option to-from Service Desk
  • Support mixed environments with different products, equipment and 3rd party vendors.
  • SC ticket triage and L1troubleshooting
  • Log all incidents and requests in Service Now
  • Scheduling video conferences
  • Launching and monitoring conferences
  • Recording, streaming and archiving video meetings
  • Provide assistance with eventscheduling, planning and coordinate on-site support as needed.
  • Provide in-conference support during calls:
  • Proactive monitoring for the duration of the call
  • Bridging additional participants
  • Adding additional meeting resources
  • Reporting
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