Audience Manager Consultant

Adobe Systems   •  


Industry: Software


5 - 7 years

Posted 370 days ago

The challenge

The Audience Manager Consultant position is a client-facing role requiring both technical and business/marketing knowledge and skills. AAM Consultants work to gather and understand their client’s unique business requirements and develop and build customized solutions to meet their client's advertising and reporting needs with the Adobe Audience Manager platform. In addition, consultants help each client implement the solution and applications, perform quality checks to ensure that the implementation work has been completed successfully, and diagnose and solve technical issues when they arise. In addition to implementation work, the AAM Consultant works with clients to further their reporting and analysis efforts and drive business value from the platform. It is a technical job that also requires a solid advertising business and analysis acumen and involves constant customer interaction.

What you’ll do

  • Gain an in-depth knowledge of a client’s advertising platform and architecture needs, online business model, and online marketing strategy
  • Gather, document and help form/guide client business requirements, key performance indicators and other functional and/ or technical requirements
  • Design customized solutions and technical tag implementation strategies
  • Generate customized code and assist with its implementation and deployment
  • Support client’s developers and third parties throughout the implementation and integration processes
  • Validate and debug implementation and follow through on issues until resolved
  • Advice key stakeholders and drive client success based on clients most important business drivers
  • Produce reporting and content aligned to client's digital advertising KPI's and facilitate the reporting and analysis activities with client resources
  • Interact frequently with clients via phone, email, and/or in-person—including interaction with marketers, analysts, web developers, and C-level executives
  • Communicate confidently and pro-actively with customers throughout the project lifecycle
  • Manage multiple client engagements simultaneously
  • Manage customer expectations appropriately and keep projects on schedule and within scope
  • Become an expert in the use of Adobe products and the methods by which they can be used to effectively optimize online businesses
  • Work to educate clients on the best practices in relation to their specific industry and key business requirements
  • Keep accurate daily records of client billable time
  • Some technical writing and PowerPoint presentation creation
  • Some manipulation and usage of DSP's information and knowledge of integration points 

What you need to succeed

  • 5+ years experience working in digital advertising or a related field
  • Solid understanding of online marketing
  • Strong understanding of HTML and web protocols
  • Intermediate-to-advanced JavaScript skills
  • Passion for the internet domain and use of technology to solve business problems
  • Solid understanding of general business models, concepts and strategies
  • Solid understanding of data reporting and digital advertising best practices
  • Must be self-motivated, responsive, professional and dedicated to customer success
  • Possess an innovative, problem-solving, and solutions-oriented mindset
  • Exceptional organizational, presentation, and communication skills – both verbal and written
  • Demonstrated ability to learn quickly, be a team player, and manage change effectively
  • Extensive knowledge of Microsoft Office
  • Bachelor’s degree or equivalent work experience
  • Some travelrequired 
  • Special consideration given for:
  • Previous experience working with Adobe Audience Manager or similar DMP tools
  • Website optimization consulting experience
  • Web development experience
  • Extensive Flash, ActionScript, or Flex experience
  • ERP, SaaS, or other software implementation experience
  • Deep vertical industry experience (e.g., retail, media, financial services, high tech, etc.)
  • Masters degree in business or other related advanced education