Audi Director, Connected Retail & Digital Experience

Audi USA   •  

Herndon, VA

Industry: Automotive

  •  

15+ years

Posted 34 days ago

This job is no longer available.

AUD001105

Role Summary

  • Responsible for leading strategy, tool / process development and implementation of a comprehensive suite of consumer facing online (desktop & mobile) and in-store sales and service digital applications that collectively constitute the Audi Connected Retail Digital Experience in the U.S.
  • Lead Audi Connected Retail Digital Experience digital collaboration efforts between AoA and AUDI AG
  • Work with cross-functional departments within AoA to understand their business challenges; develop digital and experiential solutions to align with these challenges
  • Ensure Audi Connected Retail Digital Experience initiatives are aligned, supported and adopted by AoA Field and Dealers
  • Oversee work prioritization, staffing, budget allocation and agency integration for the AoA “CODE” digital operations team in San Francisco

Role Responsibilities Connected Retail & Digital Experience Strategy & Execution (40%)

  • Lead a team that is responsible for creation, prioritization, coordination, development & maintenance, launching and ensuring consistent national execution of Audi Connected Retail Digital Experience (online and in-dealership sales and service digital customer experiences)
  • Ensure Audi Connected Retail Digital Experience activities are aligned so that Audi dealers have the digital tools and processes in place to achieve 300K sales volume target by 2020

Brand Digital Operations (10%)

  • Set direction and oversee all brand digital activities and budgets, which include: Tier 1 website (audiusa.com) delivery 2+ million unique monthly visitors; vehicle configurator; inventory platform; digital brand marketing initiatives; brand digital innovation; vehicle product data; model-year changeover and new vehicle launch

Retail Digital Operations (10%)

  • Set direction and oversee all retail digital activities and budgets, which include: Tier 2 website platforms (DAG sites + AudiOffers.com); Tier 3 dealer website platform consisting of 300 dealer websites delivering 2+ million unique monthly visitors; Tier 3 dealer search and digital marketing activities; Audi native and 3rd party lead program (responsible for 20% of Audi U.S. sales); 3rd party retail digital plugins; online car buying strategy (Tier 1-3)

In-Store Digital Experience (10%)

  • Set direction and oversee consumer-facing sales and service in-store hardware and software components in the U.S., which includes: leading the Audi Progressive Retail Experience (PRE) to prioritize, concept, develop, launch and maintain dealership sales and service digital applications that elevate the customer experience at retail and streamline dealership processes; ensuring dealership adoption of PRE digital tools; Audi proprietary sales iPad application (Sales Assist); Audi proprietary vehicle preparation and delivery iPad application (eDelivery); Audi Digital Display program for large scale video content messaging and iPad screen-share presentation; testing, integrating with, endorsing and marketing to dealers a variety of 3rd party sales, service and loyalty hardware and software tools as part of the Audi Preferred Partner Program

Digital Ownership Operations (10%)

  • Set direction and oversee all digital ownership activities and budgets, which include: myAudi ownership portal; myAudi consumer mobile app; Audi Connect customer registration experience; utilizing Audi connected retail + Audi connected vehicle + 3rd party data feeds to create valuable front-end customer experiences for sales, service, ownership & repurchase

Digital Platform Operations (10%)

  • Set direction and oversee efficient standardized process to develop and maintain digital platform applications from business challenge identification, prioritization, concepting of digital solution, development, deployment and maintenance. Examples include: vehicle inventory platform; vehicle reservation platform

Global Collaboration with AUDI AG (10%)

  • Lead AoA digital collaboration initiatives with AUDI AG to establish ongoing global development collaboration of Audi digital platforms. Examples include: Dealership Digital Display platform; Tier 1 website, configurator and inventory platforms; myAudi app

Experience

  • 15+ years

Education

  • Bachelor Degree
  • Master Degree (desired)

General Skills

  • Analytical and conceptual thinking – using logic and reason, creative and strategic
  • Communication skills – interpersonal, presentation and written
  • Integration – joining people, processes or systems
  • Influencing and negotiation skills
  • Problem solving
  • Resource management
  • Project management
  • Leadership – skilled in motivating, training, and leading people

Specialized Skills

  • 15+ years professional experience in digital operations, software development practices, marketing, product & launch management, strategy, customer satisfaction, user experience design and/or communications
  • Experience in project management and planning, coordinating & leading focused team efforts
  • Strong knowledge of luxury automotive market
  • Demonstrated success in developing strong working relationships across many layers of an organization & across cultural boundaries
  • Strong leader with proven successes in earning respect and driving change across the organization, with their team and key partners – including field teams and a diverse, independent dealer network
  • Curiosity and strategic agility that will help shape a differentiated and premium digital experience for Audi moving forward
  • Customer-centric focus and ability to create empathy for the customer across the organization – helping to shift mindsets to an ‘outside-in’ perspective, with the goal to create an experience that creates enduring relationships between Audi owners, the Brand and their dealer.
  • Change agent who is dedicated to exceeding the expectations of internal and external customers
  • Believes in calculated risk-taking and testing ideas, iterating and learning (from success and failures)
  • Self-starter who takes ownership and drives accountability across the organization
  • Encourages open and honest communication; listens to and respects differences in opinions; shares ideas and opinions with others.
  • Leading and managing employees via dotted line/matrix reporting
  • Understanding of marketing, sales and service processes and tools
  • Ability to multi-task and work in a fast-paced, dynamic environment
  • Proficient in Microsoft applications: Word, Excel, PowerPoint, Outlook
  • Proficient in collaborative software development business tools used by distributed work teams: Confluence, JIRA, Slack, Zoom
  • German language skills (desired)
  • Corporate marketing experience with global premium brands (desired)

Work Flexibility

  • 25% domestic & international travel