Asst Dir Univ Info Technology

University of Rochester   •  

Rochester, NY

Industry: Education

  •  

Less than 5 years

Posted 134 days ago

This job is no longer available.

Position Summary: 

The position reviews processes and makes recommendations for operational improvement and assists in setting strategic direction for University-wide information strategy, systems, and services; including development of long-range goals and budget objectives.

Responsibilities:

Under general guidance and with considerable latitude for independent judgment and initiative:

  • Responsible for the oversight of University information systems including management of the CTS Cable Plant Engineering team, Collaboration Specialists, Design and Project Management services in support of University business continuity along with day-to-day operations. 
  • Assists Directors and University community in the establishment of University-wide policies and procedures for University Information Technology.
  • Develops, models, monitors and enforces University and Organization standards and values.
  • Assists the University IT leadership team in representing technology opportunities with Vice Presidents, Deans and department chairpersons.
  • Provides direction and supervision for assigned areas of responsibility. Organizes and directs the activities of the department, hires, disciplines, and/or discharges subordinates within established University guidelines; evaluates performances, recommends salary adjustments and initiates other personnel actions.  Identify and encourage leadership opportunities for team members and motivate organizational excellence.  Plans and implements training programs.
  • Analyzes operational aspects of assigned areas and prepares activity/progress reports and recommendations for improvements.
  • Formulates and monitors operational and capital budgets for assigned areas of responsibility. Evaluates, costs-out, selects, and coordinates the installation of technology equipment.
  • Employs technical and administrative expertise in the development of specifications for University information systems, and services in support of University of Rochester objectives.  Respond constructively and with innovation to end-user requirements by understanding the business problem, the technical and programming requirements, and the level of service the user community expects.
  • With leadership, maintains responsibility for the 24-hour a day, uninterrupted operation of the University information systems, and services including, but not limited to, telephones, administrative and academic computing services, collaboration services, inside/outside cable plant operations, systems administration, directory, and other infrastructure project management services.
  • Manages administrative responsibilities related to specific University-wide information systems, and services including budgeting and billing for services.  Manages contracts and other business relationships with vendors and common carriers.  Coordinates with University community to assure reliable, cost-effective information system services and service level agreements.
  • Assists in the diagnosis and remediation of technology incidents including hardware, software, systems and information security problems. 
  • Demonstrates in-depth knowledge of systems within the University environment. Collaborates with, and advises, user departments with regard to feasibility of systems and procedures.  Demonstrate the ability to think in creative ways in order to methodically reach desired goals in a wide scope and breadth of information technology needs.
  • Assumes the role of Director in his/her absence exercising direction and supervision of all departmental activities. Represents the department to University officials and external customers in the Director’s absence.
  • Keeps abreast of trends and technical developments in the field by self-study, participating in job-related seminars, courses, or conferences, and liaison with vendors.  May represent the University in organizations and initiatives at the local, state, and national level as appropriate.
  • Responsible for the development and management of communication, collaboration, and telecommunication systems.  Work can include market research of new technologies, system operations and effectiveness, Service Level Agreements (SLAs), rate development, bid selection and vendor negotiation.  Additional responsibilities include recruitment and hiring of appropriate skill set for new and existing technologies.  Responsible for executive-level reporting on department accomplishments, in support of the annual report, and in support of Strategic Planning efforts.  Excellent writing skills and productivity are key factors for success.  The successful candidate will also be able to demonstrate abilities in developing staff, managing and conducting user groups, and representing to cross-functional sponsorship teams.   Coordinating documentation of operational metrics and aligning them with strategic efforts should be considered part of the service SLA process.
  • Leads and provides management oversight for the University’s cable plant and voice design services/activities, electronic communication and other service area support. Recommends and supports telemanagement operational initiatives.  Responsibilities of the position include project management of IT Infrastructure projects including the upgrade of building infrastructure, cellular and paging services, and participation in the project management and change management process.  Overall responsibilities of the group include the design, planning, specification and implementation of communication technologies and systems.  A focus on knowledge transfer including managing both team dynamics and response to technology change to create cross-disciplinary skills, better staff coverage and functional overlap are overall goals for this management position.
  • Provide guidance and direction with regard to major infrastructure and communication projects, customer system requests, service level agreements.  Develops technology proposals and leads major technology implementations.  Oriented toward user communication opportunities and recommends solutions and services with the University’s charter in mind.
  • Responsible for the development and management of communication, collaboration, and telecommunication systems.  Work can include market research of new technologies, system operations and effectiveness, Service Level Agreements (SLAs), rate development, bid selection and vendor negotiation.  Additional responsibilities include recruitment and hiring of appropriate skill set for new and existing technologies.  Responsible for executive-level reporting on department accomplishments, in support of the annual report, and in support of Strategic Planning efforts.  Excellent writing skills and productivity are key factors for success.  The successful candidate will also be able to demonstrate abilities in developing staff, managing and conducting user groups, and representing to cross-functional sponsorship teams.   Coordinating documentation of operational metrics and aligning them with strategic efforts should be considered part of the service SLA process.
  • Leads and provides management oversight for the University’s cable plant and voice design services/activities, electronic communication and other service area support. Recommends and supports telemanagement operational initiatives.  Responsibilities of the position include project management of IT Infrastructure projects including the upgrade of building infrastructure, cellular and paging services, and participation in the project management and change management process.  Overall responsibilities of the group include the design, planning, specification and implementation of communication technologies and systems.  A focus on knowledge transfer including managing both team dynamics and response to technology change to create cross-disciplinary skills, better staff coverage and functional overlap are overall goals for this management position.
  • Provide guidance and direction with regard to major infrastructure and communication projects, customer system requests, service level agreements.  Develops technology proposals and leads major technology implementations.  Oriented toward user communication opportunities and recommends solutions and services with the University’s charter in mind.
  • Participates in the strategic planning and implementation of the University's communications and collaboration service’s needs.  Fills in, when necessary, with Director-level responsibilities and is able to represent the department in senior leadership and management team meetings.
  • Member of University IT management team and Core Technology Services Senior Leadership team which sets strategic direction and policies of the organization. 
  • Acts as primary liaison for communication technologies with University departments and vendors.  Demonstrates the ability to negotiate with strength and with an “all parties succeed” approach.
  • Participate in management, testing, evaluation of department computer systems, web site development; and recommends appropriate system and service initiatives.

Education/Experience:  

Bachelor’s degree in related technical discipline and 3-4 years of progressive experience at a supervisory level in a technology environment, or an equivalent combination of education, specialized training and experience.  Master’s degree preferred.

Job ID
209642