Reporting to the Senior Vice President, Chief Communication & External Affairs Officer for Providence St. Joseph Health (PSJH), the Associate Vice President (AVP) of Communication will lead communication strategy and resulting initiatives in support of the Providence St. Joseph Health family of brands. The role oversees communication strategy and support for three lines of business; organization wide internal communication; and the operations function for the Communication department. As a member of the Communication senior leadership team, with internal customers who span the entire organization, the AVP of Communication will be responsible for co-owning, measuring, and improving favorable views of the Communication team's effectiveness, strategic value, and customer service.
The AVP of Communication is responsible for driving knowledge of the PSJH Mission, vision, values, promise, heritage, and strategic plan among caregivers (employees) and the broader community, and for engaging caregivers across all geographies.
The AVP of Communication supervises the Executive Director who leads the Organizational Communication team that is responsible for managing internal communication programs, tools and channels, and for ensuring alignment in messaging strategies, strategic use of audience segmentation, and the effective internal delivery of information across the organization. In their role supervising the leader of the Organizational Communication team, the AVP of Communication will identify strategic opportunities to educate, inspire, and motivate our caregivers to be champions of the transformation we are leading of both our organization and the health care industry.
Lines of Business
The AVP of Communication supervises the two Executive Directors and a Director of Communication who lead teams that support three lines of business that operate across part or all of the seven-state PSJH health system—Physician Enterprise, Home & Community Care, and the Ambulatory Care Network. The lines of business, while some include facilities and ministries that date back to our founding, have been newly organized in service of our strategic growth plan. Some lines of business are embarking on revolutionary strategies and building new brands and operating models from the ground up. The lines of business require a visionary communication leader who can partner with the three senior executives who oversee them to develop communication strategies that further our objective to transform health care by making it more convenient, affordable, and accessible for all. The lines of business are central to the PSJH vision of Health for a Better World, and the communication support required by them will span a wide array of disciplines.
The AVP of Communication supervises the Manager, Communication Operations and oversees the Operations function for the entire Communication department, which includes accountability for budgets, reporting metrics against goals, interfacing with human resources, real estate, finance and other shared services, and various administrative duties at the direction of the SVP, Chief Communication & External Affairs Officer.
Key Working Relationships
Providence St. Joseph Health employs a highly matrixed organizational structure. The AVP of Communication must establish and sustain positive relationships at all levels of the organization – regionally and across the system – with the goal of fostering open communication, mutual trust, and collaboration on strategic priorities.